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Timag
Commodore Commodore
Commodore
‎2021-04-07 19:06
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Update installed package Operations-agent to version 12.15.005 Error

Sometimes when I try to upgrade the agent on a managed node from the OBM 2020.10 IP1, I get the following error:

Update installed package Operations-agent to version 12.15.005 Error: config.deployment.package.unknownPackageVersion@@Operations-agent@@12.15.005@@windows@@x64

However, other times, it works.  Note this happens on other platforms also.

Can anyone explain to me what this error is telling me?  The 12.15 deployables have been uploaded to the OBM server and the process works sometimes, but not others.

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MichaelStollery
Commodore Commodore
Commodore
‎2021-04-12 23:48

Do the successes and failures happen on the same OS platform, such as Windows, Linux, UNIX, etc.?

I would think that the Operations Agent service account has rights on those that succeed, and do not have enough rights on those that fail, although I would need the System.txt log from a successful agent deployment and one that fails, please? Thanks!

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CheeseTriangle
Micro Focus Expert
Micro Focus Expert
‎2021-04-13 07:46

Hello,

This is a known problem.  Please open a Support case with Micro Focus Support who will be able to help you.  There is no hotfix at the moment.

 

 

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