Commodore Commodore
Commodore
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logout banner not visible

The blue product banner is not visible, including the logout button/area on the SiteScope console.

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Micro Focus Expert
Micro Focus Expert

Hello Timag,

Could you please provide us additional information about the environment:

 

- SiteScope version.

-Java version you are using in the client machine.

-Browser version and architecture.

Do you receive the same behavior in all client machines?

 

Also, could you please let us know if the outcomes after using the SiteScope Local Client to open the UI?

In the below KM article you'll find details to "Launch SiteScope UI as a Desktop Application without installing Java applet (SiteScope Local Client)":

https://softwaresupport.softwaregrp.com/doc/KM03232533

Best Regards,

Miguel Torres
Micro Focus SW Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

[Opinions expressed in my postings are mine alone, and do not reflect the opinions of my employer.No warranties express or implied for any solution/suggestion posted.]
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Commodore Commodore
Commodore

SiteScope version is 2018.11

Java version is 1.8.0_241

Banner works fine on Chrome and it used to work on IE, but stopped working in past couple of weeks

IE version is 11.1098.17763.0 with update version 11.0.180 . This is our corporate standard browser.  There was one security update applied in that time period (KB4538461)

 

 

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