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"Major" Alert Messages not getting acknowledged.

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Hi,

"Major" Alert Messages are not getting acknowledged from ovoweb console.The same is getting acknowledged from management console though.

Can anyone please help me out to figure out where the problem lies? Kinly let me know what permission needs to be granted against the particular user?

Regards,
Sudipta
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Hi Sudipta - Glad it helped you 🙂
http://www.linkedin.com/in/brandyreid
Say "Thanks" by clicking on Kudo's to the left 🙂

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Hi Mampi,

Check the user having the acknowledgement privillege
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Hi Sudipta,

We had the same issue. Users were not able to acknowledge, own, annotate, etc., messages from the WEB Console but they could take action on the message through the MMC.

The problem in our environment was the message group. The message group in the policy was ALL CAPS but in the user profile the message group was all lower case.

Once we changed the message group in the user profile to be ALL CAPS, the issue was resolved.

Hope this helps,
Brandy
http://www.linkedin.com/in/brandyreid
Say "Thanks" by clicking on Kudo's to the left 🙂
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Hi Brandy,

Thanks a lot for your help. It worked.

Regards,
Sudipta
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Absent Member.. Absent Member..
Absent Member..
Hi Sudipta - Glad it helped you 🙂
http://www.linkedin.com/in/brandyreid
Say "Thanks" by clicking on Kudo's to the left 🙂

View solution in original post

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