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PaoloM Trusted Contributor.
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Failed upgrade agents errors to 12.04 version

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Hi,

I attach the log in the deployment jobs, of failed upgrade agent to 12.04 version

Deploy package Operations-agent 12.04.006 (linux x64) failed with
INFO: Installing bundle ...
INFO: Absolute path of bundle descriptor file is "/var/opt/OV/shared/server/
packages/Operations-agent/12.04/x64/linux/OVO-Agent.xml".
INFO: Bundle descriptor file does exist.
INFO: Uploading bundle ...
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/
installation/temp/140529838479168/140529838479168_tmpOVO-Agent.xml".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/CheckDiskSpace.sh".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/OVO-Agent-Migrate.xml".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/ValidateServer.sh".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/ValidateSetup.sh".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/oareqcheck".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/oareqcheck.awk".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/oareqcheck.cfg".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/oasetup.sh".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvXpl.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvXpl.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvSecCo.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvSecCo.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvBbc.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvBbc.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvSecCC.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvSecCC.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvCtrl.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvCtrl.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvDepl.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvDepl.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvConf.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvConf.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvPacc.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvPacc.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvPerlA.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvPerlA.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvPerfMI.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvPerfMI.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvGlanc.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvGlanc.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvPerfAgt.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvPerfAgt.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvAgtLc.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvAgtLc.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvEaAgt.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvEaAgt.rpm.gz".
INFO: Uploading package ...
INFO: Absolute path of package file is "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvOpsAgt.xml".
INFO: Package file does exist.
INFO: Package file is a valid package descriptor.
INFO: Uploading package file "/var/opt/OV/shared/server/packages/
Operations-agent/12.04/x64/linux/HPOvOpsAgt.rpm.gz".
INFO: Installing file ...
INFO: Absolute path of source file is "/var/opt/OV/shared/server/
installation/temp/140529838479168/OVO-Agent.xml".
INFO: Source file does exist.
INFO: Copying file via HTTP communication to host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Copied file to upload directory of host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to copy file to final destination.
............................................................................
INFO: Executing command ...
INFO: Executing command via HTTP communication on host
"swwvme01.sede.corp.sanpaoloimi.com".
INFO: Sending request to host to execute command.
ERROR: (depl-81) Unable to deploy 'OVO-Agent.xml' to node
'swwvme01.sede.corp.sanpaoloimi.com'.
(depl-377) Bundle installation failed!
(depl-468) Selfpatch bundle 'patch ID: <bad>' could not be
installed. Error: INFO: Validating pre-requisites for installation
on swwvme01

Requirements:
--------------
[ PASS ] Is user root
[ PASS ] Is Operating system Linux
[ PASS ] Is architecture X64
[ PASS ] Check if DCE Agent is not installed
[ PASS ] Check if version of Operations Agent installed is supported
for upgrade
[ PASS ] Check if m4 is installed
[ PASS ] 120 MB free disk space on /opt/OV
[ PASS ] 30 MB free disk space on /opt/perf
[ PASS ] 250 MB free disk space on /var/opt/OV

Recommendations:
-----------------
[ PASS ] Check if the IPv6/IPv4 address is configured
[ FAIL ] Check if Open motif is installed
Open motif toolkit not installed, xglance functionality will
be affecte
d.

STATUS: All requirements are OK; at least one recommendation has
failed.

INFO: swwvme01 meets all pre-requisites
INFO: Installer has detected HP Operations agent version 11.14.014
is installed
INFO: Installer has detected HP Glance version 11.14.014 is
installed


================================================================================
===
INFO: HP Operations agent installation started on - Thu Sep 21
11:33:47 CEST 2017

================================================================================
===
INFO: Log file for the installation is at : /var/opt/OV/log/
oainstall.log
INFO: Installing the HPOvXpl package...
ERROR: Error in upgrading the HPOvXpl package. Check the /var/opt/OV/
log/oainstall.log file for more information.

.I don't understand why it's failed, and how to fix e resolve the upgrade for this node.

I see that it's a recommended package to install but I thinks that it isn't  the cause of the problem.. 

I see also the log oainstall.log but there aren't any other useful information to know the cause of failure.

Can anyone help me?

Thanks in advance.

Paolo

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1 Solution

Accepted Solutions
Respected Contributor.. ashok411 Respected Contributor..
Respected Contributor..

Re: Failed upgrade agents errors to 12.04 version

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Hi Paolo,

There is a limitation to install agent version 12 on Linux 5.X servers in Support matrix.

To install Operations agent, use the 'minprecheck' installer option. Please refer to the install guide for more details.

 

Regards,

Ashok

View solution in original post

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10 Replies
GaneshAgrahara Respected Contributor.
Respected Contributor.

Re: Failed upgrade agents errors to 12.04 version

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Hello Paolo,

What is the Linux OS version, what is the version of exising agent and how are you doing the deployment?


Regards,
Ganesh

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PaoloM Trusted Contributor.
Trusted Contributor.

Re: Failed upgrade agents errors to 12.04 version

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HI Agrahara,

the Linux version of the node is Linux Red Hat EL 5.X (2.6) , instead the current agent version is 11.14.206. I have done the deployment with the web interface of OMi, selecting the node and then using the option Update Operations Agent.

 

Paolo

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Outstanding Contributor.. Mayur_Khardikar Outstanding Contributor..
Outstanding Contributor..

Re: Failed upgrade agents errors to 12.04 version

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Did you tried installing Open motif toolkit package?

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ramesh9 Acclaimed Contributor.
Acclaimed Contributor.

Re: Failed upgrade agents errors to 12.04 version

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Paolo

Please install M4 library package and open-motif package and check. Prior to that check following in your linux node,

rpm -qa | grep -i m4

and if the library is not installed install M4 library package. On Linux 6.x the library name is m4-1.4.13-5.el6.x86_64

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Outstanding Contributor.. andreask Outstanding Contributor..
Outstanding Contributor..

Re: Failed upgrade agents errors to 12.04 version

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Did you checked the SUMA?

Redhat 5.x is ancient, my guess is that 12.04 isnt supported on this Platform.

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PaoloM Trusted Contributor.
Trusted Contributor.

Re: Failed upgrade agents errors to 12.04 version

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Hi  ramesh9,

yes, m4 is installed:

rpm -qa | grep -i m4

m4-1.4.5-3.el5.1

 

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PaoloM Trusted Contributor.
Trusted Contributor.

Re: Failed upgrade agents errors to 12.04 version

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Hi andreask,

SUMA?

what it is?

I have searched with rpm manager package but don't found anything.

Paolo

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PaoloM Trusted Contributor.
Trusted Contributor.

Re: Failed upgrade agents errors to 12.04 version

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Hi @Mayur_Khardikar,

i try to install Open motif toolkit package, but don't find anyting.

yum install Open motif toolkit
Loaded plugins: downloadonly, package_upload, product-id, security, subscription-manager
rhel-5-server-rh-common-rpms                                                                                                                  | 1.8 kB     00:00
rhel-5-server-rpms                                                                                                                            | 2.1 kB     00:00
Setting up Install Process
No package Open available.
No package motif available.
No package toolkit available.
Nothing to do
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Gavrilo
Visitor.

Re: Failed upgrade agents errors to 12.04 version

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Hi,

Andreask is talking about checking the OA support matrix if OA 12.04 is even compatible with RHEL 5.x.

If you wish to install Open Motif use "yum install openmotif" command.

Regards,

G

 

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Respected Contributor.. ashok411 Respected Contributor..
Respected Contributor..

Re: Failed upgrade agents errors to 12.04 version

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Hi Paolo,

There is a limitation to install agent version 12 on Linux 5.X servers in Support matrix.

To install Operations agent, use the 'minprecheck' installer option. Please refer to the install guide for more details.

 

Regards,

Ashok

View solution in original post

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