Integration OMI with Service Manager
We had integrated OMI and Service Manager and we need to add custom event fields other than fields which are been populated in Service Manager.
As per integration guide, I went and modified groovy script and added following line,
private static final Map<String, String> MapOPR2SMCustomAttribute = ["SPIName" : "SPINameInSM", "SPIFamily" : "SPIFamily"]
BEGIN Configuration: Customization of properties for synchronization
END Configuration: Customization of properties for synchronization
At SM side we added BDM mapping and added the custom fields, however when we raise Service Manager incident, these fields are not been transferred to Service manager.
Is there anything I am missing.