AnnindyaJB Respected Contributor.
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Issue: Sitescope 2019.02 integration wih OBM 2018.11

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Hi Team, We are facing an issue during integration between sitescope to OBM. I have attached logs. Could you please help us to fix this issue.

 

SiteScope version: 2019.02

OA agent version installed on Sitescope server: 12.10

OBM version: 2018.11

Also , just wanted to check if above information are compitable with each other for integration.

 

 

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Micro Focus Expert
Micro Focus Expert

Re: Issue: Sitescope 2019.02 integration wih OBM 2018.11

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If the command "ovcert -list" show empty list it is not going to work.

Try to deploy certificates manually, issue from OMi then imported them on SiteScope:

https://docs.microfocus.com/itom/Operations_Bridge_Manager:2018.11/OMi/AdminGuide/certificates_deploy_manual

HTH\Tarif

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Micro Focus Expert
Micro Focus Expert

Re: Issue: Sitescope 2019.02 integration wih OBM 2018.11

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Hello,

It would better to adress such problems through the support not through the forum. Please open a support case for the issue that yiu face. 

Regards,

Rosen

Micro Focus Software Support
The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.
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AnnindyaJB Respected Contributor.
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Re: Issue: Sitescope 2019.02 integration wih OBM 2018.11

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Hello Rosan,

 

Thanks for the updates.

Actually we are in a stage of POC. So trying to fix this issue in soon

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Kia_Saunders Respected Contributor.
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Re: Issue: Sitescope 2019.02 integration wih OBM 2018.11

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Hello,

Were you able to successfully grant the certificate from OMi? Also, have you imported the OMi Server certificate(s) to the Sitescope?

https://docs.microfocus.com/itom/SiteScope:2019.02/EnableSendEventsOM

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Micro Focus Expert
Micro Focus Expert

Re: Issue: Sitescope 2019.02 integration wih OBM 2018.11

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Certificates store "ovcert -list" is empty,  check if there are any pending certs requests for SiteScope on OBM Side; if there are non then did the request reach OBM or was blocked by Firewall .. you may need to manually export cetrs from OBM and import them on SiteScope. 

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AnnindyaJB Respected Contributor.
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Re: Issue: Sitescope 2019.02 integration wih OBM 2018.11

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Hi Tarif,
Certificate sent request from sis to OBM is happening successful. We tried to grant it on OBM console too. But unfortunately it was failing after sometime. We performed the steps many time. But no luck. Do you have any suggestions for us why it is failing after make granted
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Micro Focus Expert
Micro Focus Expert

Re: Issue: Sitescope 2019.02 integration wih OBM 2018.11

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If the command "ovcert -list" show empty list it is not going to work.

Try to deploy certificates manually, issue from OMi then imported them on SiteScope:

https://docs.microfocus.com/itom/Operations_Bridge_Manager:2018.11/OMi/AdminGuide/certificates_deploy_manual

HTH\Tarif

FlexCare Services
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