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WilliamWalteros Absent Member.
Absent Member.
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NNM - BSM(OMi) integration does not close some events

Hello,


We have NNMi integrated to BSM (OMi) for events, but some events are not automatically closed. Node availability SLA's are calculated based on this events, so the impact is critical..

 

Please suggest me.

 

Thanks.

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3 Replies
Outstanding Contributor.. Mayur_Khardikar Outstanding Contributor..
Outstanding Contributor..

Re: NNM - BSM(OMi) integration does not close some events

Hello,

 

Please enable debug for opr-backend on the DPS and send the event ID of the event which did not got closed along with the opr-backend logs.

 

Regards,

Mayur

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Absent Member.. SRyabinin Absent Member..
Absent Member..

Re: NNM - BSM(OMi) integration does not close some events

Hello, I have the same trouble. It seems that this situation applies to old events in which time difference between closing event and opening is big. It's possible that OMi  is not correlate by event key the events that not in event cache. There are 2 params in OMi config: "Maximum Event Age" and "Maximum Event Count" - now I'm testing this possibility.

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WilliamWalteros Absent Member.
Absent Member.

Re: NNM - BSM(OMi) integration does not close some events

Hello,

What NNMi version do you use? our problem was on NNMi side because NNMi did not sent some up event traps to BSMC, this was faced by installing NNMi 10.02 patch.

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