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Steinar Saugsta1 Super Contributor.
Super Contributor.

OMI 10.11 - Login into OMi via loadbalancer not possible


Have installed OMi 10.11 with 2 GWs and 2 DPs running on Windows.
The GWs are behind a loadbalancer (LB), so we access the OMi GUI via an VIP address.
For some days ago we were no longer able to login to OMi with the VIP address on the LB (but direct to one of the GWs worked). 

At this time I configured the SSO and at the same time some configuration changes were executed on the LB.
From this time we were not able to login to OMI via the LB.
Got the login window, but when typing the users credentials and clicking the "Log In" button the login window occured again with no error messages and we were no longer able to loging via the LB.
I disabled the SSO, but still the same and we concluded that the issue was related to the LB.
Investigation on the LB configuration didn't give any findings. 

Yesterday I configured the Single Sign-On, with the automatic domain e.g.
I changed the domain from to
Then it was possible to login via the LB.

So, my question is then: Is it a connection between the LB and the Single Sign-On? As I can see, this is not mentiioned in the documentation section for how to configure access to OMi via a LB.

Any thoughts?

Thanks in advance for any feedback.

Steinar S. 

1 Reply
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Re: OMI 10.11 - Login into OMi via loadbalancer not possible


We have an expert day going on regarding OMi where we have OMi Experts in the forum for 24 hours to take your questions.  This forum is only accessible to customers/partners that have a valid SAID (Support Agreement ID) in their passport profile.

I see that you have access to the forum Operations Manager i Support Customer Forum  . So please feel free to submit your questions in this forum. Even after the expert day has ended we always have support engineers monitoring the forum and are also available to address your questions.



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