Community in read only mode June 18 & 19
This community will be set in READ ONLY mode for a while on Tuesday June 18 into Wednesday June 19 while we import content and users from our Micro Focus Forums community site. MORE INFORMATION
Steinar Saugsta1 Super Contributor.
Super Contributor.
526 views

OMi 10.01 IP5 - NNMi Instructions in events from NNMi (Agent integration)

Jump to solution

Hi!

For a customer we are running OMi 10.01 IP5  (Win2012) and integrated with NNMi 10.10 via agent/BSMC.
A policy is genereated from NNMi and imported into the BSMC.
The same policy ius also imported to the OMi to have instructions availabale from the event.
Events are transeferd from the BSMC to the OMi, so the integration works fine so far.

When we get an event an try to open the instructions, we get a pop up with the following error message:

"Could not retrieve instructions.
Error in server processing. Please contact your administrator."

Does anyone have experience with the intgration where the "Instructions" tab are working?

If yes, any idea how to solve the issue explained?

Br.

Steinar S.

0 Likes
1 Solution

Accepted Solutions
Highlighted
Steinar Saugsta1 Super Contributor.
Super Contributor.

Re: OMi 10.01 IP5 - NNMi Instructions in events from NNMi (Agent integration)

Jump to solution

We wre missing some Java binaries.

0 Likes
3 Replies
Micro Focus Expert
Micro Focus Expert

Re: OMi 10.01 IP5 - NNMi Instructions in events from NNMi (Agent integration)

Jump to solution

You end up with troubleshooting instructions retrieval process. You can start with looking through <HPBSM>\log\opr-scripting-host\opr-scripting-host.log on GW server for any errors/warnings about the instructions groovy script you use in your policy.

0 Likes
Highlighted
Steinar Saugsta1 Super Contributor.
Super Contributor.

Re: OMi 10.01 IP5 - NNMi Instructions in events from NNMi (Agent integration)

Jump to solution

We wre missing some Java binaries.

0 Likes
Contributor.. Latha Contributor..
Contributor..

Re: OMi 10.01 IP5 - NNMi Instructions in events from NNMi (Agent integration)

Jump to solution

Hi,

We are having same issues in OMi 10.60 IP2,. May I know what java binaries you were missing?

 

Thanks

Latha

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.