ALERT! The community will be read-only starting on April 19, 8am Pacific as the migration begins. Read more for important details.
ALERT! The community will be read-only starting on April 19, 8am Pacific as the migration begins.Read more for important details.

When installing a HotFix save the details to a file for later reference

Idea ID 2778569

When installing a HotFix save the details to a file for later reference

Installing a HotFix to OO may require the need to check for other HotFixes already installed.  When troubleshooting an issue, knowing which HotFixes are installed can also help with the investigation.

Today there is no easy method to identify which HotFixes have been deployed and when issues do appear, it is not always the same engineers who are deploying fixes that need support so there may not be any details available of what has been installed.

If possible, a solution which writes the HotFix reference to a database table or even to a text file would provide a quick and simple way to find out which HotFixes, if any, have been deployed to an environment. 

A basic example could be a text file called "HotFixes.hotfix" in the OO installation directory with the name of each HotFix appended to it when it is installed.

Example:

---------------------------------------------------------------------------------------

The following HotFixes have been deployed to this OO environment.

HF_12345
HF_67890

---------------------------------------------------------------------------------------

This would be a very helpful reference for customers and Micro Focus when issues arise saving time and a possible duplication of effort when trying to recover OO.

2 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

This idea is aligned with the product roadmap and we will accept it when it will be planned for a future release.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Delivered

@GrayP thank you for posting this idea!

A Hotfix delivery tool was created by the Operations Orchestration team and it will be offered through the Support and CPE teams to the customers that report issues for which a hotfix is available. 

Through this hotfix tool you will be able to:
- apply new hotfixes,
- check for the list of already applied hotfixes
- rollback a specific hotfix.

As of now the tool works only for below components:
a. Central
b. RAS
c. Studio
d. Workflow Designer

The following limitations apply to the current version:
1. Any fix involving configuration file (.conf/.xml) changes still needs to be done manually
2. Any database fixes , queries modification still needs to be done manually

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.