PaoloM Trusted Contributor.
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Cannot start HP OO Studio 10.22

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Hi guys,

I have a big problem, and it's recurrency.  It affects the HP OO Studio 10..22. version. Sometimes when  I try to open HP OO Studio don't start and I don't understand why. So, I see the log of HP OO Studio and I find this:

ERROR UserPreferencesService.readPreferencesFile:142 Unable to load users preferences backup (invalid file format) from file 'C:\HPE_HP_OO_Studio_10.22_Workspace\opstudio.xml.bak':
java.util.prefs.InvalidPreferencesFormatException: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.

Each time I substitute with original files, of opstudio.xml.bak and opstudio.xml  and then HP OO Studio works after reimporting all CPs and projects. 

I use also HP OO Studio 10.60 but only in the version 10.22 I encounter this problem.

Anyone has encountered this problem? Have you advice or solution for this?

Kind regards and I have a good day!

Paul

 

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PaoloM Trusted Contributor.
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Re: Cannot start HP OO Studio 10.22

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Hi Olman,

thanks for the response. I investigate the problem, and it seems that the Workspace and HP OO Studio folder of HP OO Studio 10.22 didn't have  full permission and so HP OO Studio cannot write in opstudio.xml and opstudio.xml.bak and then it causes the messages failure of described above.

Now in fact it works after chaging the permission of these folders.

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Olman_Q_OO Respected Contributor.
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Re: Cannot start HP OO Studio 10.22

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Thank you for contacting HPE Forum.

My name is Olman, I am from the OO/CSA team.

Regarding your question, my recommendation is to open a case with support in order to see this behavior in your environment and try to emulate the issue and with this find the root cause of this problem.

Best Regards,

Olman Guzman Quesada| SW Technical Support Consultant.

Operations Orchestration / Cloud Service Automation.

San Jose, Costa Rica hpe.com

Olman Guzman Quesada
Customer Support Engineer

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PaoloM Trusted Contributor.
Trusted Contributor.

Re: Cannot start HP OO Studio 10.22

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Hi Olman,

thanks for the response. I investigate the problem, and it seems that the Workspace and HP OO Studio folder of HP OO Studio 10.22 didn't have  full permission and so HP OO Studio cannot write in opstudio.xml and opstudio.xml.bak and then it causes the messages failure of described above.

Now in fact it works after chaging the permission of these folders.

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