Flavio Souza Absent Member.
Absent Member.
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Error to access HP Operations Studio

I have an test enviroment of Operations in my ?Notebook. Works fine until last week. Now I have a problem to open Studio. Web interface works fine, but when I try open the Studio appears the message "Failed login. This could be caused by having no connectivity to Operations Orchestrations Central server (https://localhost:8443)"

I remove and install again Central and Studio, appling the fix 7_51_01 and 03 and the problem remains

Try remove and install only patch 03 and the problem remains

Try remove Central, Studio and delete the folders , reinstalling and the problem remains

I don't have any idea about where I can found the place that is blocking the access.

 

 

P.S. This thread has been moved from Data Center Automation Support and News to Operations Orchestration Support and News Forum - HP Forums Moderator

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7 Replies
Michael Schratt Absent Member.
Absent Member.

Re: Error to access HP Operations Studio

Hi,

try to install central, and apply patch 01 and 03 - this is a must. The right sequence of 01 - 03 is also a must. Start Central and verify the listening port 8443 with netstat.

you can also take a look into the studio log file and central logs.

let me know if something new occures!
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Flavio Souza Absent Member.
Absent Member.

Re: Error to access HP Operations Studio

Thanks for your help. I do the requested steps but the problem remains

Attached you can see the log file.

Also I check and port 8443 appears as TIME_WAIT state. I disabled Windows Firewall and problem remains. Try create a rule to grant access in Inbound and Outbound to this port, but don't fix the problem
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Michael Schratt Absent Member.
Absent Member.

Re: Error to access HP Operations Studio

Hi,

this definitely isn't a firewall problem.
There must be some errors in your Studio's java runtime due to the nullpointer exception and I think that this error is causing your problem.

What is your username?

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Flavio Souza Absent Member.
Absent Member.

Re: Error to access HP Operations Studio

The username that I create as admin_oo
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Michael Schratt Absent Member.
Absent Member.

Re: Error to access HP Operations Studio

ok ...

could you try to change the hostname localhost to its real hostname?
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Flavio Souza Absent Member.
Absent Member.

Re: Error to access HP Operations Studio

Sure, but I don't know where I can change the information about localhost to realhostname (what ini file or xml file I must change?)
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Flavio Souza Absent Member.
Absent Member.

Re: Error to access HP Operations Studio

I changed the information in Central.properties but the problem remains
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