Absent Member.. Sandy21 Absent Member..
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HP OO and BSM integration: unable to access studio or central

HI,

 

Weare trying to integrate HP OO 9.04 with HP BSM 9.20 using hp_man_BSM_920_Integration_OO_pdf.

But after  Configure Lightweight Single Sign-On (LW-SSO) authentication and restrting OO services,  we are unable to acces studio or central and getting the error

"Failed login. This could be caused by having no connectivity to Operations Orchestrations Central server (https://<IP>:8443)".

 

Please let us know how to resolve this issue.

 

 

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jadda Absent Member.
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Re: HP OO and BSM integration: unable to access studio or central

Hi ,

 

 It seems issue maybe with  central or BSM Integration.Follow few steps

 

 1.Restart all the services.

 2.Login with 'admin' account (created while installing OO)

     if u can login to central (problem with Integration),if u can not Verify OO-BSM Integration.[As of my knowledge]

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Absent Member.. pams_1 Absent Member..
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Re: HP OO and BSM integration: unable to access studio or central

HI,

 

Have u created integration user on both sides?If so  that user has to be internal in OO with necessary permissions to execute the flows and also on BSM side he should have necessary privilages to launch automated actions/runbooks.

 

Also try to check if the certificates are properly imported in BSM.

 

If you have more than one BSM GW server, you need to do the integration process in both the servers.

 

Do let me know if youhave any quirie.

 

Thanks

 

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