Daniel Super Contributor.
Super Contributor.
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HP OO and Service Manager integration

I'm trying to integrate the HPOO with SM.

We are currently using SM 9.41, I notice that the content pack doesn't have the version when you try to use it. But I'm getting a connection time out error.

{exception=AxisFault
 faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
 faultSubcode:
 faultString: java.net.ConnectException: Connection timed out: connect
 faultActor:
 faultNode:
 faultDetail:
    {http://xml.apache.org/axis/}stackTrace:java.net.ConnectException: Connection timed out: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:589)
    at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:668)
    at sun.security.ssl.SSLSocketImpl.<init>(SSLSocketImpl.java:427)
    at sun.security.ssl.SSLSocketFactoryImpl.createSocket(SSLSocketFactoryImpl.java:88)
    at org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:92)
    at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:191)
    at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:404)
    at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:138)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
    at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
    at org.apache.axis.client.Call.invoke(Call.java:2767)
    at org.apache.axis.client.Call.invoke(Call.java:2443)
    at org.apache.axis.client.Call.invoke(Call.java:2366)
    at org.apache.axis.client.Call.invoke(Call.java:1812)
    at com.hp.sm.services._932.IncidentManagement_BindingStub.createIncident(IncidentManagement_BindingStub.java:901)
    at com.hp.oo.content.sm.actions._932.IncidentService.create(IncidentService.java:149)
    at com.hp.oo.content.sm.actions._932.CreateIncident.execute(CreateIncident.java:33)
    at com.hp.oo.content.sm.actions.CreateIncident.execute(CreateIncident.java:48)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at com.hp.oo.sdk.plugins.abstracts.BaseActionPlugin.execute(BaseActionPlugin.java:53)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at com.hp.oo.maven.PluginAdapterImpl.executePlugin(PluginAdapterImpl.java:328)
    at com.hp.oo.maven.PluginAdapterImpl.execute(PluginAdapterImpl.java:248)
    at com.hp.oo.execution.control.actions.contentexecution.ContentExecutionActions.executeContentAction(ContentExecutionActions.java:97)
    at sun.reflect.GeneratedMethodAccessor590.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at io.cloudslang.worker.execution.reflection.ReflectionAdapterImpl.executeControlAction(ReflectionAdapterImpl.java:62)
    at io.cloudslang.worker.execution.services.ExecutionServiceImpl.executeStep(ExecutionServiceImpl.java:326)
    at io.cloudslang.worker.execution.services.ExecutionServiceImpl.execute(ExecutionServiceImpl.java:80)
    at io.cloudslang.worker.management.services.SimpleExecutionRunnable.executeRegularStep(SimpleExecutionRunnable.java:167)
    at io.cloudslang.worker.management.services.SimpleExecutionRunnable.run(SimpleExecutionRunnable.java:120)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at io.cloudslang.worker.management.services.WorkerThreadFactory$1.run(WorkerThreadFactory.java:33)
    at java.lang.Thread.run(Thread.java:745)

    {http://xml.apache.org/axis/}hostname:USTLSSAOOSTG02

java.net.ConnectException: Connection timed out: connect
    at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
    at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:154)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
    at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
    at org.apache.axis.client.Call.invoke(Call.java:2767)
    at org.apache.axis.client.Call.invoke(Call.java:2443)
    at org.apache.axis.client.Call.invoke(Call.java:2366)
    at org.apache.axis.client.Call.invoke(Call.java:1812)
    at com.hp.sm.services._932.IncidentManagement_BindingStub.createIncident(IncidentManagement_BindingStub.java:901)
    at com.hp.oo.content.sm.actions._932.IncidentService.create(IncidentService.java:149)
    at com.hp.oo.content.sm.actions._932.CreateIncident.execute(CreateIncident.java:33)
    at com.hp.oo.content.sm.actions.CreateIncident.execute(CreateIncident.java:48)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at com.hp.oo.sdk.plugins.abstracts.BaseActionPlugin.execute(BaseActionPlugin.java:53)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at com.hp.oo.maven.PluginAdapterImpl.executePlugin(PluginAdapterImpl.java:328)
    at com.hp.oo.maven.PluginAdapterImpl.execute(PluginAdapterImpl.java:248)
    at com.hp.oo.execution.control.actions.contentexecution.ContentExecutionActions.executeContentAction(ContentExecutionActions.java:97)
    at sun.reflect.GeneratedMethodAccessor590.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at io.cloudslang.worker.execution.reflection.ReflectionAdapterImpl.executeControlAction(ReflectionAdapterImpl.java:62)
    at io.cloudslang.worker.execution.services.ExecutionServiceImpl.executeStep(ExecutionServiceImpl.java:326)
    at io.cloudslang.worker.execution.services.ExecutionServiceImpl.execute(ExecutionServiceImpl.java:80)
    at io.cloudslang.worker.management.services.SimpleExecutionRunnable.executeRegularStep(SimpleExecutionRunnable.java:167)
    at io.cloudslang.worker.management.services.SimpleExecutionRunnable.run(SimpleExecutionRunnable.java:120)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at io.cloudslang.worker.management.services.WorkerThreadFactory$1.run(WorkerThreadFactory.java:33)
    at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.ConnectException: Connection timed out: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:589)
    at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:668)
    at sun.security.ssl.SSLSocketImpl.<init>(SSLSocketImpl.java:427)
    at sun.security.ssl.SSLSocketFactoryImpl.createSocket(SSLSocketFactoryImpl.java:88)
    at org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:92)
    at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:191)
    at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:404)
    at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:138)
    ... 39 more
;returnCode=-1;returnResult=; nested exception is:
    java.net.ConnectException: Connection timed out: connect;sessionId=;Result=; nested exception is:
    java.net.ConnectException: Connection timed out: connect;}

Any suggestion?

Tags (2)
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1 Reply
Wodisch Acclaimed Contributor.
Acclaimed Contributor.

Re: HP OO and Service Manager integration

Hi,
if I remember correctly, then SM was addressed as "sm93x", so the question is more: which version of the CP do you use?
Currently we have "HP Service Manager CP for OO 10 1.0.3" which works with SM9.3x, SM9.4x, and SM9.5x - have not tried SM9.60, yet...

FWIW,
Wodisch

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