Has any worked on HPOO-ServiceNow Integration

[jadda]

Hi Guys,
 We have a customer require ment to integrate with HPOO and Service Now. Can anybody tell me possible usecases or  workflows  that can be developed with the Integration?

[Krupakara_Vasan]

Hello,

You can use the webservices of HPOO and Service now for integration that are provided with them and do required customizations.

Thanks

Krupakara

[jadda]

Hi ,

I have URL , How can I import WSDL to HPOO . I want to integrate Incident managment to HPOO . The URL I had accessed is below 

https://XXXXXXX.service-now.com/incident.do?WSDL

Please check wheather I have accessed correct file ?I have attached and renamed as (.txt file , original  incident.do file)

. Please suggest what are steps need to be taken next .

[shanthz]

Hi I wanted to integrate HP OO with Service-Now to call OO flows from Service-now whenever a new ticket is triggered. Could you please help me with the steps for the same. I could integrate OO with service-now to update the tickets. However , need to integrate the other way from service-now -> HP OO. plaese help.

[Bob62]

There maybe a way to run RSFlowInvoke when a new ticket is created or in a state change to run a specific workflow.  You can research at http://wiki.servicenow.com/index.php?title=Main_Page.

What we have done is run a scheduled flow to periodically check for change tickets in Planning state that contain a specific user in the watch list.   When we find we we start processing the ticket with OO.

Bob

[PBoora]

Hi,

You can integrate ServiceNow using informatica cloud.Please visit the following link
for detail:

http://mansasys.com/servicenow

Hope this will help you out.

Thanks,
PBoora

[jadda · Accepted solution]

The integration was pretty straight forward and completed successfully.

[smanikrajan]

Hi

Can you provide some high level steps on how you did it?

Thanks in advance

[smanikrajan]

Got the answer here.Thanks.

http://community.hpe.com/t5/Operations-Orchestration/OO-integration-with-service-now/td-p/6436200

[AndreiTruta]

You should also check https://hpln.hpe.com/contentoffering/oo-servicenow-content designed for HPE OO 10x version.

[urv]

How did you do that ? i'm trying to integrate Service Now with HP OO. 

I'm using HPOO 10.20 version and ServiceNow CP  ( 1.1.0) Base (1 .9.1 ). 

ServiceNow API is V2. Are these versions okay ?

Please suggest 

[Lucian-Revnic]

Hi,

There were some changes in the SNOW apis that created issues in OO ServiceNow CP 1.1.0. I suggest to try with 1.1.1 and let us know if you are still facing issues:  

https://marketplace.saas.hpe.com/itom/content/oo-servicenow-content 

Thanks,

Lucian