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Absent Member.
Absent Member.
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Has any worked on HPOO-ServiceNow Integration

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Hi Guys,
 We have a customer require ment to integrate with HPOO and Service Now. Can anybody tell me possible usecases or  workflows  that can be developed with the Integration?

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Absent Member.
Absent Member.

The integration was pretty straight forward and completed successfully.

View solution in original post

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Absent Member.. Absent Member..
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Hello,

 

You can use the webservices of HPOO and Service now for integration that are provided with them and do required customizations.

 

Thanks

Krupakara

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Absent Member.
Absent Member.

Hi ,

 

I have URL , How can I import WSDL to HPOO . I want to integrate Incident managment to HPOO . The URL I had accessed is below 

 

https://XXXXXXX.service-now.com/incident.do?WSDL

 

 

 

Please check wheather I have accessed correct file ?I have attached and renamed as (.txt file , original  incident.do file)

. Please suggest what are steps need to be taken next .

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Hi I wanted to integrate HP OO with Service-Now to call OO flows from Service-now whenever a new ticket is triggered. Could you please help me with the steps for the same. I could integrate OO with service-now to update the tickets. However , need to integrate the other way from service-now -> HP OO. plaese help.

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There maybe a way to run RSFlowInvoke when a new ticket is created or in a state change to run a specific workflow.  You can research at http://wiki.servicenow.com/index.php?title=Main_Page.

 

What we have done is run a scheduled flow to periodically check for change tickets in Planning state that contain a specific user in the watch list.   When we find we we start processing the ticket with OO.

 

Bob

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Absent Member.
Absent Member.

Hi,

 

You can integrate ServiceNow using informatica cloud.Please visit the following link
for detail:

http://mansasys.com/servicenow


Hope this will help you out.


Thanks,
PBoora

 

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Absent Member.
Absent Member.

The integration was pretty straight forward and completed successfully.

View solution in original post

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Absent Member.. Absent Member..
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Hi

Can you provide some high level steps on how you did it?

Thanks in advance

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Admiral
Admiral

You should also check https://hpln.hpe.com/contentoffering/oo-servicenow-content designed for HPE OO 10x version.

Andrei Vasile Truta
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Cadet 3rd Class
Cadet 3rd Class

How did you do that ? i'm trying to integrate Service Now with HP OO. 

I'm using HPOO 10.20 version and ServiceNow CP  ( 1.1.0) Base (1 .9.1 ). 

ServiceNow API is V2. Are these versions okay ?

Please suggest 

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Micro Focus Expert
Micro Focus Expert

Hi,

There were some changes in the SNOW apis that created issues in OO ServiceNow CP 1.1.0. I suggest to try with 1.1.1 and let us know if you are still facing issues:  

https://marketplace.saas.hpe.com/itom/content/oo-servicenow-content 

Thanks,

Lucian

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