We have a customer require ment to integrate with HPOO and Service Now. Can anybody tell me possible usecases or workflows that can be developed with the Integration?
You can use the webservices of HPOO and Service now for integration that are provided with them and do required customizations.
I have URL , How can I import WSDL to HPOO . I want to integrate Incident managment to HPOO . The URL I had accessed is below
Please check wheather I have accessed correct file ?I have attached and renamed as (.txt file , original incident.do file)
. Please suggest what are steps need to be taken next .
Hi I wanted to integrate HP OO with Service-Now to call OO flows from Service-now whenever a new ticket is triggered. Could you please help me with the steps for the same. I could integrate OO with service-now to update the tickets. However , need to integrate the other way from service-now -> HP OO. plaese help.
There maybe a way to run RSFlowInvoke when a new ticket is created or in a state change to run a specific workflow. You can research at http://wiki.servicenow.com/index.php?title=Main_Page.
What we have done is run a scheduled flow to periodically check for change tickets in Planning state that contain a specific user in the watch list. When we find we we start processing the ticket with OO.
How did you do that ? i'm trying to integrate Service Now with HP OO.
I'm using HPOO 10.20 version and ServiceNow CP ( 1.1.0) Base (1 .9.1 ).
ServiceNow API is V2. Are these versions okay ?
There were some changes in the SNOW apis that created issues in OO ServiceNow CP 1.1.0. I suggest to try with 1.1.1 and let us know if you are still facing issues: