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How are other companies running their flows? Headless, interactive or combination.

How are other companies running their flows?  Headless, interactive or combination.

 

If you are using headless flows how do your users get the results of the flow back to them?  Are you using email or something else?

 

Thanks,

Don

 

 

 

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Trusted Contributor.. jarodb Trusted Contributor..
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Re: How are other companies running their flows? Headless, interactive or combination.

Initially we were primarily interactive, after an influx of 'opportunity' the direction is moving toward headless with interactive only for those needing manual input.

//Actively seeking HPOO opportunities
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Re: How are other companies running their flows? Headless, interactive or combination.

Thanks.  How are your users informed of the results?

 

We have many flows that call 10+ subflows.  There can be errors of course in any part of the flow or subflows.  How do customers handle the results from these and notify the user?

 

Thanks,

Don

 

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Trusted Contributor.. jarodb Trusted Contributor..
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Re: How are other companies running their flows? Headless, interactive or combination.

For us that has also evolved - initially we were using email based notifications but that seemed to lead to an overload in processing on the end-user. Today we use an internal application - informational notifications are displayed on a web page with something eye catching -- major events or things that require quick response we use a text based user interface. Both require acknowledgement with time tracking -- we then interface with a test-to-speech call vendor to call support staff/auto escalate based on either severity or time open without ack

 

 

 

//Actively seeking HPOO opportunities
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