Respected Contributor.
Respected Contributor.

(OO) Support Tip: After 10.70 upgrade, integrations between OO and other products will fail

After OO 10.70 upgrade, customer might notice integrations between OO and other products (BSM, OMi, Service Manager, etc) will fail.  A quick investigation of logs will reveal an error similar to the following:

INFO   | jvm 1    | 2017/04/27 14:09:41 | SEVERE: Servlet.service() for servlet [default] in context with path [/oo] threw exception [Filter execution threw an exception] with root cause
INFO   | jvm 1    | 2017/04/27 14:09:41 | java.lang.ClassNotFoundException: org.springframework.security.core.authority.GrantedAuthorityImpl
INFO   | jvm 1    | 2017/04/27 14:09:41 |      at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1305)
INFO   | jvm 1    | 2017/04/27 14:09:41 |      at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1139)
INFO   | jvm 1    | 2017/04/27 14:09:41 |      at com.hp.sw.bto.ast.security

This is known defect QCCR8D51442 After Upgrade to OO 10.70 launching a Runbook from Event, CI, Action Panel shows "OO General error....".  The defect is caused by the fact that in OO 10.70 the Spring library was upgraded and in the latest version a class used by LW-SSO has been removed.  This causes the LW-SSO library to fail to initialize which ultimately causes the integration between the HPE products to fail.

Please contact Technical Support for a hotfix.

Please see the knowledge document at https://softwaresupport.hpe.com/km/KM02794694

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