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(OO) Support Tip: Installation failure of Central and Studio on Windows Server 2016

In some Windows 10 or Windows Server 2016 environment, Central and Studio installers fail with an exception like 'Exception code: 0xe06d7363' during extracting files from their installers.

A workaround is:

1. Launch a Central or Studio installer for Windows like installer-2018.05.0.1-win64.exe and installer-2018.05.0.1-win64-studio.exe. If the error shows up, do not click OK and just keep the popup.

2. Go to folder <C:\Users\Administrator\AppData\Local\Temp\1>, there should be a folder like 7ZipSfx.000 generated. Rename the folder such as 'test'.

3. Run CMD as administrator and go to the renamed folder.

4. Open a batch file like installer.bat using a text editor, copy a text from the batch file, put the text in the CMD command and run it.

Refer to the following knowledge base article regarding a similar behavior of OO 10.60 installers on Windows 10.

OO Studio 10.60 fail installation with error 0x4001000A

1 Reply

Thanks for the tip

Best Regards,
Danny Calderon Valerio
Customer Support Engineer
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