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(OO) Support Tip: OO 10.5x Licensing

As indicated in the OO 10.50 Release Notes:

When you install or upgrade to HP OO 10.50, it is installed with the HP OO Enterprise Edition Trial license. This is a temporary license that runs for 90 days. After the trial license is expired, you will need to purchase the HP OO Enterprise Edition license.  If you have purchased an HP OO license, you can install it under the new License tab, under System Configuration> System Settings. 

As indicated in the OO 10.50 Central Users Guide, section 'Setting Up Licensing', beginning page 94:

When you install or upgrade to HP OO 10.50, this installs the Trial version license.  You will need to install an Enterprise Edition license within 90 days.

HP OO offers the following options for licensing:
• HP OO Enterprise Edition Trial: A temporary license that runs for 90 days, and includes all out-of-the-box content packs. After the trial license is expired, you will need to purchase the HP OO Enterprise Edition license to use the content packs. This the default license that comes with the HP OO installer.
• HP OO Enterprise Edition: A full license, unlimited in time, which includes all out-of-the-box content packs. This license unlocks the HP OO Community Edition and HP OO Enterprise Edition Trial licenses.
• HP OO Community Edition: A partial license, which includes the Base content pack and the CE content packs, and enables 500 runs per month.

You can view the license information by clicking the Info button in the top right corner, to display the About popup window. This window displays the current status of the license: if the license is limited in time or number of runs, it shows how much is left.

If you try to run flows after the license has expired, an error message appears suggesting that you install an Enterprise Edition license.  You can also view details about the current license in the License tab under System Configuration > System Settings. From there, you can install a new license.

How to acquire a license?  There are three options to acquire a license.

Option 1: Download the license from the HP OO web site at http://www8.hp.com/us/en/software-solutions/operations-orchestration-it-process-automation/index.html?jumpid=va_5y2hcdtpmg or by contacting your HP sales team.

Option 2: Issue a license using the HP License Management system:
• For a standalone Central installation, issue the license with the IP address of the Central server.
• If you have CSA and HP OO installed on the same machine, issue one license for that IP address .
• If you have CSA and HP OO installed on separate machines, issue two licenses for the two IP addresses.
• For a cluster, choose one of the nodes and issue a license for the IP address of this node.  Note: Make sure to open the Central UI of the selected node (and not via the Load Balancer IP) when you install the license.
• If you have CSA and an HP OO cluster, issue two licenses: one for CSA and one for a selected node.  Note: Make sure to open the Central UI of the selected node (and not via the Load Balancer IP) when you install the license for HP OO.

Option 3:  Access the poetics portal at https://h30580.www3.hp.com/poeticWeb/portalintegration/hppWelcome.htm
After signing in, enter the Entitlement Order Number (EON) and customer will be able to see their license.

See page 96 of the OO 10.50 Central Users Guide for license install instructions.

Troubleshooting licensing issues:

In some cases, you may receive an error message saying that the license file is invalid.  If this error message appears, it could be because of the following:

- If you have CSA and HP OO installed on separate machines, you issued two licenses for the two IPs.  Make sure that you selected the license for the HP OO IP and not the CSA IP.

- For a cluster, you chose one of the nodes and issued a license for the IP address of this node.  Make sure that you are working from the Central at the IP address that was specified when
you issued the license.  Make sure that you are not working from the Load Balancer IP.

- If you have CSA and an HP OO cluster, you issued two licenses: one for CSA and one for a selected node.  Make sure that you are working from the Central at the IP address that was specified when
you issued the license.  Make sure that you are not working from the Load Balancer IP.  Make sure that you selected the licence for the HP OO IP and not the CSA IP.

Please see the OO 10.50 Central Users Guide for additional information.  Also, please see the knowledge document at https://softwaresupport.hp.com/km/KM02131826

 

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