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(OO) Support Tip: Parallel split and multi-instance flows appear stuck as running

Parallel split and multi-instance flows appear stuck as running through the lanes/branches finished successfully.

Please contact our support team that will help you analyze the situation.

We had situations, where support team could unblock such flows with the following SQL command:

update [Database_name].[USER].[OO_TRIGGERS] set TRIGGER_STATE='WAITING' where TRIGGER_NAME='splitJoinTrigger'

Please change the attributes [Database_name] for your database and [USER] for the database user.

However, as this is a direct manipulation of data in DB, it should always be carried out only after the proper analysis (and considering the needed pre-cautions such as DB backup) by support.

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