OO to Service Manager Integration
We are trying to use the OO Out of the box HP Service Manager Integration flow "Move Change to Next Phase". It does not work. We get the below error:
User oo_integration does not have authorization to perform the action: nextphase
I can login via the web and move the phase as this user.
Does anyone have any ideas?
This can be done in the System Navigator, go to Menu Navigation, then Tailoring, and then WSDL Configuration. In the Service Name field put ChangeManagement and click Search. Select the Change object. Make sure that in the Allowed Actions tab you have nextphase action. (Sinziiana Petri)
More details can be found in the HP Service Manager Integration.pdf guide, located under %iconclude_home%/Central/docs/Integrations folder for the 9.00 OO version.
I have to integrate OO into HP SM 9.30.. I need some document how to install HP OO and how to integrate HP OO into SM? Can you please help me here?