Open SM Ticket with HPOO based on BSM Event
Hello guys. First post. I know there has got to be an elegant way to do this but right now it escapes me. I would like to use HPOO to monitor BSM events. If a specific event occurs within a certain threshold (say 500 times in 5 minutes) I would like to have HPOO create a ticket in SM. Am I way off base here? I know I can kick off automatic actions for an event, but this is slighly different in that I want a threshold of duplicate events to occur before I have the flow create an SM ticket.
Thank you for contacting HPE Forum.
My name is Andrey I am an engineer from the OO/CSA team,
Regarding your request, I have this information for you, it is for the integration between BSM-OO and OO-SM,
so you can check it and see if you can do what you want:
There is all the information that you need to know about both integrations.
I hope this information helps you.
Andrey Corrales Torres | SW Technical Support Consultant.
Personal Info Removed
Hewlett-Packard (SSO Portal)
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As you mentioned on your problem description you need BSM to contact OO to generate a SM ticket.
So this is an integration from BSM to OO and not OO to BSM, so i recommend you to reach the BSM forums to see the type of triggers are available.
Now, from the OO side you can keep a DB table tracking all the events that got triggered from BSM and generate the ticket after X amount of rows.
Thanks guys for the assistance. I think the best way to go about this is to have OMW or BSM coorelate events and then I can kick off an automated action and call RSFlowinvoke to execute any flow I need from Central.