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[Support_T​ip] Mismatch between a customer in OO Central and the OO database.

There is a mismatch between one customer in OO Central and the OO Database.


Under the OO Central tab "current runs" there are zero runs for a particular user which is hanging/stopped or waiting for input.

In the OO database, there are 148 runs waiting for this user.




Why are those runs visible in the OO Database but not visible in OO Central for that user?

Is there any way to solve this mismatch?


Version information:

Operations Orchestration Central version 9.00

build: 201007061653 patch: 9.00.02

OO patch level 9.00.02 CP 05.

The Central server is running on Linux. It is not a clustered environment; there are two standalone central servers with two RAS servers running on windows.




This is a known issue which has been resolved after OO 9.06.

HP Support
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