GJN13 Super Contributor.
Super Contributor.
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how OO can handle the custom fields in HPSM

Hi Team,

 

I was wondering, how HPOO can handle the custom fields in HPSM,

 

I have few custom fields on incident forms and i want to supply these fields value by running the HPOO flow, for this i have added the custom fields in extaccess for Incident management, and I have taken the wsdl files for this incident management and imported in OO using WSwizard tool,

 

The wizard created few operations (Create Incident,Resolve,Update,Retreive Incident etc.) under Wizards - > Web Services Wizard ,now I have created new flow using this new operations for creating new incident, and flow is adding the new custom field value in incident form when the flow fails, but if I use OOB “Get Incident” and trying to get the values for  incident ticket flow fails and I can see the error message

 

; nested exception is:

  1. xml.sax.SAXException: Invalid element in com.hp.openview.sm._711.IncidentInstanceType - PostCode

 

here the “PostCode” is the custom field which I have added in the “extaccess” for Incidents, if I remove this custom field in extaccess, the flow runs successfully without any errors.

 

Kindly let me know how can i resolve this if I add any custom fields in extaccess table in SM.

 

Thanks,

Jagan

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Absent Member.. Sussan_Z_OO Absent Member..
Absent Member..

Re: how OO can handle the custom fields in HPSM

Hello GJN13,

 

I am an Operations Orchestration Support representative, I will be researching according to your request.

Please give me a bit more time and I’ll be back as soon as possible.

Thanks for your understanding.

 

Sussan Zamora

HPOO

“Regards,
If you find this or any post useful to resolve the issue, please mark this thread as correct answer and other members can benefit with the information given
Sussan Zamora
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise “
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Absent Member.. Sussan_Z_OO Absent Member..
Absent Member..

Re: how OO can handle the custom fields in HPSM

Hello GJN13,

I hope you are great today.

 

Regarding this thread and the specific issue:

  1. xml.sax.SAXException: Invalid element in com.hp.openview.sm._711.IncidentInstanceType - PostCode

I have consulted wit my OO Team and SM Team, so this seems to be a problem on the side of SM, please open a ticket with them and you can ask in the forum of SM.

 

Forum Link SM :

http://h30499.www3.hp.com/t5/Service-Manager-Support-Customer/bd-p/SM_EF

 

Thanks advance.

 

Sussan Zamora

HPOO

“Regards,
If you find this or any post useful to resolve the issue, please mark this thread as correct answer and other members can benefit with the information given
Sussan Zamora
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise “
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