kathcarruthers Absent Member.
Absent Member.
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Message from Novell

I just got email at two different addresses (one work, one not) saying that I have Novell products that aren't covered by maintenance, and therefore I'm at risk of losing access to patches, yada, yada. Since I did, despite massive grumbling, pay the (much higher than last year) maintenance, I'm now insulted, just when I'd pretty much recovered from the lingering pre-Christmas outrage. I really have to get over this before Brainshare. It won't be fun if I'm outraged/insulted, or worse, if my stuff stops working.

Kathryn Carruthers
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27 Replies
grimlock1 Absent Member.
Absent Member.

Re: Message from Novell

On 1/11/2010 6:56 PM, kathcarruthers wrote:
>
> I just got email at two different addresses (one work, one not) saying
> that I have Novell products that aren't covered by maintenance, and
> therefore I'm at risk of losing access to patches, yada, yada. Since I
> did, despite massive grumbling, pay the (much higher than last year)
> maintenance, I'm now insulted, just when I'd pretty much recovered from
> the lingering pre-Christmas outrage. I really have to get over this
> before Brainshare. It won't be fun if I'm outraged/insulted, or worse,
> if my stuff stops working.
>
>


I just got the reminder about how Novell is going to improve the quality
of my customer service come Feb 1.....

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adrockk Frequent Contributor.
Frequent Contributor.

Re: Message from Novell

kathcarruthers wrote:

>
> I just got email at two different addresses (one work, one not) saying
> that I have Novell products that aren't covered by maintenance, and
> therefore I'm at risk of losing access to patches, yada, yada. Since
> I did, despite massive grumbling, pay the (much higher than last year)
> maintenance, I'm now insulted, just when I'd pretty much recovered
> from the lingering pre-Christmas outrage. I really have to get over
> this before Brainshare. It won't be fun if I'm outraged/insulted, or
> worse, if my stuff stops working.


Updates killed my cluster.
Called NTS.
Pulled hair out.
SR got escalated, told callback in a few hours.
Pulled more hair out.
Waited. No call.
Went home, ate dinner.
Came back.
No Call.
Pulled more hair out.
Looking for some Tids - received: Error in Search Widget; Knova errors.
|-------| <-- This is how close the screwdriver came to my monitor when
I threw it.

I'm coming to the realization that if I wasn't on an SLA, paying for
TIDs that I can't access, Patches that don't fix anything (in fact
often break things), and phone support that doesn't call you back
wouldn't be worth it.

I'm going to go comb my last 3 pieces of hair... ~:-[

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adrockk Frequent Contributor.
Frequent Contributor.

Re: Message from Novell

Adam Gabriel wrote:

> Looking for some Tids - received: Error in Search Widget; Knova
> errors.


> paying for TIDs that I can't access


Just read Kim's message about knova being goofed. So I take this one
back. I'm assuming it's down again now. <sigh>

But I do find it disturbing that I have never seen a problem accessing
TIDs until the pay-to-play got introduced.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Message from Novell

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

That was then... this is now. *sigh*. I've reported this internally.

Good luck.




Adam Gabriel wrote:
> Adam Gabriel wrote:
>
>> Looking for some Tids - received: Error in Search Widget; Knova
>> errors.

>
>> paying for TIDs that I can't access

>
> Just read Kim's message about knova being goofed. So I take this one
> back. I'm assuming it's down again now. <sigh>
>
> But I do find it disturbing that I have never seen a problem accessing
> TIDs until the pay-to-play got introduced.

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Community Manager kgroneman Community Manager
Community Manager

Re: Message from Novell

Hey Adam Gabriel:

>But I do find it disturbing that I have never seen a problem accessing
>TIDs until the pay-to-play got introduced.


FYI remember you folks won on TIDS. Tids have nothing to do with
maintenance contracts.

--
Kim (1/12/2010 8:43:01 AM Mountain)
--
My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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adrockk Frequent Contributor.
Frequent Contributor.

Re: Message from Novell

kgroneman wrote:

> FYI remember you folks won on TIDS. Tids have nothing to do with
> maintenance contracts.


I musta missed that memo, but thats good!

(and sorry, no offense intended. I was just venting)

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Anonymous_User Absent Member.
Absent Member.

Re: Message from Novell

I have been a cheerleader for Novell for over 20 years and Novell keeps
cutting it's own throat, they are like a 8 year with ADD and keep jumping
all over the place with not paying attention to what really matters.

It's things like this that are just another nail in the coffin for Novell,
instead of doing what the knew well and having a good product, they keep
encouraging their installed base to move away to other solutions.

I'm a Novell MLA customer and with the poor quality of support I receive, I
can't justify paying maint next year for the right to download patches which
after they are applied, don't fix anything or worse, they create more
problems.

Yes the message that Novell is sending, isn't a good one.


"kathcarruthers" <kathcarruthers@no-mx.forums.novell.com> wrote in message
news:kathcarruthers.44nibb@no-mx.forums.novell.com...
>
> I just got email at two different addresses (one work, one not) saying
> that I have Novell products that aren't covered by maintenance, and
> therefore I'm at risk of losing access to patches, yada, yada. Since I
> did, despite massive grumbling, pay the (much higher than last year)
> maintenance, I'm now insulted, just when I'd pretty much recovered from
> the lingering pre-Christmas outrage. I really have to get over this
> before Brainshare. It won't be fun if I'm outraged/insulted, or worse,
> if my stuff stops working.
>
>
> --
> Kathryn Carruthers
> ------------------------------------------------------------------------
> kathcarruthers's Profile: http://forums.novell.com/member.php?userid=21
> View this thread: http://forums.novell.com/showthread.php?t=397929
>



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Anonymous_User Absent Member.
Absent Member.

Re: Message from Novell

Why is it a issue of "winning"? What happened to having pride in your
product and goal of a company of having a good quality product?

Other than a money income program, why should I buy a NEW product that has
defects and then be forced to pay to have those defects fixed? In the last
three years all my open incidents for support have came back as "reported to
engineering" or "known defect" and was told that such would be fixed in
future releases which some I'm still waiting for.

The concept of a paid maint program was intended to provide technical
support to those organizations that couldn't afford to have a highly trained
staff support an application, not pay for privilege to receive patches to
product that has defects!




"kgroneman" <kgroneman@novell.com> wrote in message
news:yM03n.3732$q93.477@kovat.provo.novell.com...
> Hey Adam Gabriel:
>
>>But I do find it disturbing that I have never seen a problem accessing
>>TIDs until the pay-to-play got introduced.

>
> FYI remember you folks won on TIDS. Tids have nothing to do with
> maintenance contracts.
>
> --
> Kim (1/12/2010 8:43:01 AM Mountain)



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Anonymous_User Absent Member.
Absent Member.

Re: Message from Novell

I know for me I can't justify continuing with Novell products just
because it's Novell. While I will miss NSS and iPrint, they alone can't
justify the continual purchase of the software. We are switching to an
all Windows place because that's basically what all the software
companies we deal with want. I do use Linux, but it's usually ubuntu
lts and centos.

I still think Novell would be a more prosperous company if they gave
away SLES/SLED. Instead of being an OS company they need to be a
application company. Just a thought though.
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Community Manager kgroneman Community Manager
Community Manager

Re: Message from Novell

Hey Michael Rae:

>Why is it a issue of "winning"?


Because the community came together, told Novell that they thought
allowing only access to TIDs for those with maintenance contracts was a
bad idea. Novell listened. The community won that battle. And before
you go on...I'm just the piano player.

--
Kim (1/12/2010 11:00:47 AM Mountain)
--
My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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grimlock1 Absent Member.
Absent Member.

Re: Message from Novell

On 1/12/2010 9:43 AM, kgroneman wrote:
> Hey Adam Gabriel:
>
>> But I do find it disturbing that I have never seen a problem accessing
>> TIDs until the pay-to-play got introduced.

>
> FYI remember you folks won on TIDS. Tids have nothing to do with
> maintenance contracts.
>


They did until Novell backed off. As I recall at the start of this
mess, TID's were going to be restricted but are not now.

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adrockk Frequent Contributor.
Frequent Contributor.

Re: Message from Novell

Matthew wrote:

> Instead of being an OS company they need to be a application
> company. Just a thought though.


SLE{S,D} seems rock solid to me, and I love the OS. OES seems finicky.
If they're going to be only an application company, they need to kick
it up a notch on that end.

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kathcarruthers Absent Member.
Absent Member.

Re: Message from Novell

If we "won" does that make us the enemy?
I thought we were BFFs.

kgroneman;1915830 wrote:
Hey Michael Rae:

>Why is it a issue of "winning"?


Because the community came together, told Novell that they thought
allowing only access to TIDs for those with maintenance contracts was a
bad idea. Novell listened. The community won that battle. And before
you go on...I'm just the piano player.

--
Kim (1/12/2010 11:00:47 AM Mountain)

Kathryn Carruthers
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Anonymous_User Absent Member.
Absent Member.

Re: Message from Novell

On Tue, 2010-01-12 at 19:33 +0000, Adam Gabriel wrote:
> Matthew wrote:
>
> > Instead of being an OS company they need to be a application
> > company. Just a thought though.

>
> SLE{S,D} seems rock solid to me, and I love the OS. OES seems finicky.
> If they're going to be only an application company, they need to kick
> it up a notch on that end.


There's just a whole bunch of "new" Novell users that were formally
SUSE users.... they really don't care/need the Novell app stack.
(unless it were really cool, FOSS and easy to install/admin... things
I have NOT seen just looking that the Novell stack)

So I agree... right now, there's nothing of "must have" value in
the Novell ($$$$$) App stack (IMHO).


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