dzanre1 Absent Member.
Absent Member.
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My new cell phone provider

Okay - so I have an iPhone in the US - I don't think I need to name my cell
phone provider by name 🙂

I phoned today to add international calling on the phone (apparently you
can't just make international calls without adding that), and in the process
I asked "what's the email address for my cell phone?"

Rep: Well, the email address we have for your account is danita at
caledonia dot net
Me: No - I mean the email address that you send to to send an SMS to the
phone
Rep: I don't know what you mean
Me: My TMobile address was number@tmomail.net, and in fact that allowed me
to have nameofmychoice@tmomail.net, and when someone sends an email to that
address it would come to my phone as an SMS.
Rep: well, we have down that this is danita at caledonia dot net
Me: How would that be delivered to my phone?
Rep: Well, you'd have to talk to your provider like Yahoo or whatever to
see how they do that
Me: Nevermind - have a nice day 🙂

I googled it - it's number@txt.att.net - but not only didn't the "main"
support guy know this, neither did the international services guy that I got
on the phone after that!

--
Danita
http://www.caledonia.net/blog
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33 Replies
Anonymous_User Absent Member.
Absent Member.

Re: My new cell phone provider

On Wed, 03 Sep 2008 19:10:53 +0000, DZanre wrote:

> Okay - so I have an iPhone in the US - I don't think I need to name my
> cell phone provider by name 🙂


Ok, let's just give its initials. Are they A, T, and T?

--
Joe
"Those of you who think you know everything are annoying to those of us who do."

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Anonymous_User Absent Member.
Absent Member.

Re: My new cell phone provider

DZanre said something like:

> Okay - so I have an iPhone in the US - I don't think I need to name
> my cell phone provider by name 🙂
>
> I phoned today to add international calling on the phone (apparently
> you can't just make international calls without adding that), and in
> the process I asked "what's the email address for my cell phone?"
>
> Rep: Well, the email address we have for your account is danita at
> caledonia dot net
> Me: No - I mean the email address that you send to to send an SMS to
> the phone
> Rep: I don't know what you mean
> Me: My TMobile address was number@tmomail.net, and in fact that
> allowed me to have nameofmychoice@tmomail.net, and when someone sends
> an email to that address it would come to my phone as an SMS.
> Rep: well, we have down that this is danita at caledonia dot net
> Me: How would that be delivered to my phone?
> Rep: Well, you'd have to talk to your provider like Yahoo or
> whatever to see how they do that
> Me: Nevermind - have a nice day 🙂
>
> I googled it - it's number@txt.att.net - but not only didn't the
> "main" support guy know this, neither did the international services
> guy that I got on the phone after that!


Heck D, I coulda told ya if'n you had texted me. <bg>

--
Lindsey
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dzanre1 Absent Member.
Absent Member.

Re: My new cell phone provider

Lindsey Johnstone wrote:

> Heck D, I coulda told ya if'n you had texted me. <bg>


Heehee - well, the reason that I asked in the first place wasn't that I
couldn't find it out for myself, but that I think I did something "wrong"
during the online account setup. There were two places to put in an ameil
address. One was in the "account" information, and then one was in the
"sms" section, and I think I put the wrong thing in the second, and wanted
to see if they guy could lookup what my phone's email address was according
to their records <sheesh> <g>

--
Danita
http://www.caledonia.net/blog
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dzanre1 Absent Member.
Absent Member.

Re: My new cell phone provider

DZanre wrote:

> I phoned today to add international calling on the phone


Oh - and just two weeks or so ago I purchased a $300 telephone from them and
set up an account right? In order to "verify" my identity, they asked me
these questions:

1. We recently show you took out a home mortgage - can you answer this
multiple choice question and tell me the mortgage company.

2. We show you lived at this street address, can you tell me what city that
was in (it was the house I lived in 20 YEARS AGO).

3. Tell me which of the following cities you had a job in - and they listed
3 cities I've never even BEEN in much less worked in.

But they added the $3.99 international dialing service for me anyway 🙂

--
Danita
http://www.caledonia.net/blog
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Anonymous_User Absent Member.
Absent Member.

Re: My new cell phone provider

DZanre wrote:
> But they added the $3.99 international dialing service for me anyway


*blinks* You... pay *extra* for the privilege of being allowed to call
abroad? Ye ghods. Or is is a $3.99-and-then-pay-nothing-for-the-calls
package?

--
Regards,
Ben A L Jemmett.
http://flatpack.microwavepizza.co.uk/
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dzanre1 Absent Member.
Absent Member.

Re: My new cell phone provider

Ben A L Jemmett wrote:

> Or is is a $3.99-and-then-pay-nothing-for-the-calls package?


If I don't do the $3.99 package, one minute to the UK is $1.39 or $1.69 to a
cell phone. With the package it's $.08 per minute or $.28 per minute to a
cell phone. Wouldn't take a very long call to make it "worth it".


--
Danita
http://www.caledonia.net/blog
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Highlighted
Anonymous_User Absent Member.
Absent Member.

Re: My new cell phone provider

Ben A L Jemmett said something like:

> Or is is a $3.99-and-then-pay-nothing-for-the-calls
> package?


Ha! No such luck. Had some visitors in town from your area, they could
call me but I couldn't call them. And they were only three blocks away!

--
Lindsey
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dzanre1 Absent Member.
Absent Member.

Re: My new cell phone provider

DZanre wrote:

> If I don't do the $3.99 package, one minute to the UK is $1.39 or $1.69 to
> a cell phone. With the package it's $.08 per minute or $.28 per minute to
> a cell phone. Wouldn't take a very long call to make it "worth it".


Oh - and I'm missing T-Mobile a lot <g>.

--
Danita
http://www.caledonia.net/blog
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adrockk Frequent Contributor.
Frequent Contributor.

Re: My new cell phone provider

DZanre spewed:

> 3. Tell me which of the following cities you had a job in - and they listed
> 3 cities I've never even BEEN in much less worked in.


Maybe that was a trick question.

--


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dzanre1 Absent Member.
Absent Member.

Re: My new cell phone provider

Adam Gabriel wrote:

> Maybe that was a trick question.


Maybe

--
Danita
http://www.caledonia.net/blog
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grimlock1 Absent Member.
Absent Member.

Re: My new cell phone provider

DZanre wrote:

> I googled it - it's number@txt.att.net - but not only didn't the "main"
> support guy know this, neither did the international services guy that I got
> on the phone after that!
>


http://en.wikipedia.org/wiki/SMS_gateway

Scroll down to "Carrier-provided Email or Web to SMS gateways"

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Anonymous_User Absent Member.
Absent Member.

Re: My new cell phone provider

DZanre wrote:
> DZanre wrote:
>
>> I phoned today to add international calling on the phone

>
> Oh - and just two weeks or so ago I purchased a $300 telephone from them and
> set up an account right? In order to "verify" my identity, they asked me
> these questions:
>
> 1. We recently show you took out a home mortgage - can you answer this
> multiple choice question and tell me the mortgage company.
>
> 2. We show you lived at this street address, can you tell me what city that
> was in (it was the house I lived in 20 YEARS AGO).
>
> 3. Tell me which of the following cities you had a job in - and they listed
> 3 cities I've never even BEEN in much less worked in.
>
> But they added the $3.99 international dialing service for me anyway 🙂
>

Unfortunately a lot of companies are really excessively cheaping out on
their backends. They already moved them to another country now lets
spend even less on tools. I just got my financial account released from
being held hostage for over two weeks. The outfit name is a shortened
version of Electronic Trade. I logged in to their web site to do some
routine business on a Saturday and after a few entries was presented
with a challenge that they needed to identify me. So it asked me if I
were me using my first name and last initial. That was the only choice
so I picked it. It then told me it couldn't determine who I was and I
needed to call a number they provided. The person I spoke to said the
department I needed only worked during the week.

I called on Monday morning and was immediately told that I had one hour
to fax my drivers license to them. I informed the person I was working
at a remote site and there was zero chance of doing that. I kept on
pushing and she (the security contractor in the Philippines) said that
she needed to do this because the <cheepo> database they use had no
information about me so they couldn't ask me any questions.

I faxed in the license later in the day and three days later got a
notification that I needed to call the Philippines. The person I spoke
with had no information and after a really long time on the phone said
they would call me in an hour and a half. No one called and I noticed
that not only had they reduced my access to read only they were not
paying bills or completing the transactions I had entered long before
they decided they didn't know me. I called back later in the day and
they told me they still didn't have the information and put me on hold
which disconnected after 40 minutes.

I called the main US number and the CS person listened to the story and
had to call the Philippines to get information. They told him that I now
needed to write a letter declaring I was me and have it notarized and
FedXed to them. I did and got an alert telling me they got it and to
call them. I did and they asked me where I sent it to and then told me
it was the wrong place. I called the US CS number and I asked if they
had an electronic document management system and if so why couldn't they
associate the document with my account so the Philippines contractor
could get to it. He did and three days later I get another alert
telling me to call. I did and ask what had happened and they told me a
script decided it didn't like something and locked my account. I pressed
to have the most responsible person there call me back with a complete
explanation. She did and basically said that the third party database
they used was lame and couldn't come up with any info on me so that is
why I got the strange result and lockout from the web server and the
person I was asked to call.

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Anonymous_User Absent Member.
Absent Member.

Re: My new cell phone provider

George said something like:

> DZanre wrote:
> > DZanre wrote:
> >
> > > I phoned today to add international calling on the phone

> >
> > Oh - and just two weeks or so ago I purchased a $300 telephone from
> > them and set up an account right? In order to "verify" my
> > identity, they asked me these questions:
> >
> > 1. We recently show you took out a home mortgage - can you answer
> > this multiple choice question and tell me the mortgage company.
> >
> > 2. We show you lived at this street address, can you tell me what
> > city that was in (it was the house I lived in 20 YEARS AGO).
> >
> > 3. Tell me which of the following cities you had a job in - and
> > they listed 3 cities I've never even BEEN in much less worked in.
> >
> > But they added the $3.99 international dialing service for me
> > anyway 🙂
> >

> Unfortunately a lot of companies are really excessively cheaping out
> on their backends. They already moved them to another country now
> lets spend even less on tools. I just got my financial account
> released from being held hostage for over two weeks. The outfit name
> is a shortened version of Electronic Trade. I logged in to their web
> site to do some routine business on a Saturday and after a few
> entries was presented with a challenge that they needed to identify
> me. So it asked me if I were me using my first name and last initial.
> That was the only choice so I picked it. It then told me it couldn't
> determine who I was and I needed to call a number they provided. The
> person I spoke to said the department I needed only worked during the
> week.
>
> I called on Monday morning and was immediately told that I had one
> hour to fax my drivers license to them. I informed the person I was
> working at a remote site and there was zero chance of doing that. I
> kept on pushing and she (the security contractor in the Philippines)
> said that she needed to do this because the <cheepo> database they
> use had no information about me so they couldn't ask me any questions.
>
> I faxed in the license later in the day and three days later got a
> notification that I needed to call the Philippines. The person I
> spoke with had no information and after a really long time on the
> phone said they would call me in an hour and a half. No one called
> and I noticed that not only had they reduced my access to read only
> they were not paying bills or completing the transactions I had
> entered long before they decided they didn't know me. I called back
> later in the day and they told me they still didn't have the
> information and put me on hold which disconnected after 40 minutes.
>
> I called the main US number and the CS person listened to the story
> and had to call the Philippines to get information. They told him
> that I now needed to write a letter declaring I was me and have it
> notarized and FedXed to them. I did and got an alert telling me they
> got it and to call them. I did and they asked me where I sent it to
> and then told me it was the wrong place. I called the US CS number
> and I asked if they had an electronic document management system and
> if so why couldn't they associate the document with my account so
> the Philippines contractor could get to it. He did and three days
> later I get another alert telling me to call. I did and ask what had
> happened and they told me a script decided it didn't like something
> and locked my account. I pressed to have the most responsible person
> there call me back with a complete explanation. She did and basically
> said that the third party database they used was lame and couldn't
> come up with any info on me so that is why I got the strange result
> and lockout from the web server and the person I was asked to call.


And you have moved your account to where?

--
Lindsey
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dzanre1 Absent Member.
Absent Member.

Re: My new cell phone provider

Patrick Farrell wrote:

> http://en.wikipedia.org/wiki/SMS_gateway
>
> Scroll down to "Carrier-provided Email or Web to SMS gateways"


Well, like I said, I googled it - I know now <g>

--
Danita
http://www.caledonia.net/blog
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