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Knowledge Partner
Knowledge Partner

Re: No wonder frontline stinks...

Mary Matthews,
> I've been told I speak with a Nebraska accent even though I'm a native
> Californian! 🙂
>

Mary, Paul,

Yes, I do. In fact *everyone* does. You just have to pick one and say it
is the "standard", like the BBC used to be.

When we went to Louisiana to see our cousins, they asked if we had a
hard time understanding their southern drawl. They said a lot of
Americans complained.... *We* had no problems....

I guess that a lot of US people are more familiar with people having a
heavy Spanish accent though.

- Anders Gustafsson (Sysop)
The Aaland Islands (N60 E20)

Give a man a fish; you have fed him for today. Teach a man to fish; and
you will not have to listen to his incessant whining about how hungry he
is.

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Michael_Fleming Absent Member.
Absent Member.

Re: No wonder frontline stinks...

AndersG;2035705 wrote:
Michael Fleming,
> I've never had a problem with Novell support once I get passed to a
> backline engineer but had some frustrating times with frontline


Identical experiences here. Frontline support (any vendors) rarely
employ the brightest.


The good thing about Dell frontline support is they just follow scripts so you are basically talking to a computer and you can get the result you want if you know what answer they are looking for.

ie. laptops harddrive out of warranty so you give them serial for laptop with warranty.. tell them up front every diagnostic test they could think of and *magic* you have a new harddrive 🙂
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Highlighted
Anonymous_User Absent Member.
Absent Member.

Re: No wonder frontline stinks...

I really don't notice much difference with American "English" accents, with
the lone exception being a southern accent, but I can't tell the difference
between "State" accents.

I'm familiar with lots of accents, being from California, and that's what I
miss most about my home state. Where I live now we get a little Spanish,
occasional German, and Dutch. That's pretty much it.

I'd also never run into someone who'd never left the city limits of where
they were born before moving here. It's really strange to me, the idea of
never traveling beyond a city or county line. (There are people here
who've never, ever left the state!).

>>> Anders Gustafsson<AndersG@no-mx.forums.novell.com> 10/20/2010 2:27 AM
>>>

Mary Matthews,
> I've been told I speak with a Nebraska accent even though I'm a native
> Californian! 🙂
>

Mary, Paul,

Yes, I do. In fact *everyone* does. You just have to pick one and say it
is the "standard", like the BBC used to be.

When we went to Louisiana to see our cousins, they asked if we had a
hard time understanding their southern drawl. They said a lot of
Americans complained.... *We* had no problems....

I guess that a lot of US people are more familiar with people having a
heavy Spanish accent though.

‑ Anders Gustafsson (Sysop)
The Aaland Islands (N60 E20)

Give a man a fish; you have fed him for today. Teach a man to fish; and
you will not have to listen to his incessant whining about how hungry he
is.



0 Likes
Michael_Fleming Absent Member.
Absent Member.

Re: No wonder frontline stinks...

Mary Matthews;2036136 wrote:
I really don't notice much difference with American "English" accents, with
the lone exception being a southern accent, but I can't tell the difference
between "State" accents.

I'm familiar with lots of accents, being from California, and that's what I
miss most about my home state. Where I live now we get a little Spanish,
occasional German, and Dutch. That's pretty much it.

I'd also never run into someone who'd never left the city limits of where
they were born before moving here. It's really strange to me, the idea of
never traveling beyond a city or county line. (There are people here
who've never, ever left the state!).


I'm an Australian living in London for the last couple years. We are in the mix of so many different languages and accents here but I don't think it has any effect on my accent until I hear another Aussie "fresh off the boat" and *bang* I notice the difference. Gonna be embarrising when I go home in 6 months.. I'm gonna be called English 😞

I can only tell the difference between Americans and Canadians.. can't split states yet.
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Anonymous_User Absent Member.
Absent Member.

Re: No wonder frontline stinks...

Michael Rae,
>
> Sorry, I pay too much for prem support for NTS to them call me back when it
> suits them and "chatting" is ok for social applications for teenagers but
> not for user support. NTS has moved to "chatting" since it's hard to find
> good english speaking support staff in India.
>


I think 'live chat' is a great avenue for support; I much prefer it to
phone support. For one thing, I have a record of everything that was
said by either party, which could make it easier to resolve the issue
myself if it recurs. For another, there's no chance of mishearing the
support tech (which doesn't happen only when the tech isn't a native
English speaker). For a third, I *hate* sitting for hours with a phone
stuck to my ear. I have a speakerphone, but I don't use it much as I
think it's inconsiderate of my fellow cube dwellers.

But maybe I'm a teenager at heart. Lord knows I've been called worse
things. 🐵


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Knowledge Partner
Knowledge Partner

Re: No wonder frontline stinks...

DougB aka 6423241;2036222 wrote:

I think 'live chat' is a great avenue for support; I much prefer it to
phone support. For one thing, I have a record of everything that was
said by either party, which could make it easier to resolve the issue
myself if it recurs. For another, there's no chance of mishearing the
support tech (which doesn't happen only when the tech isn't a native
English speaker). For a third, I *hate* sitting for hours with a phone
stuck to my ear.


+1

Thomas
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