Anonymous_User Absent Member.
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Report a bug?

Is it possible one of you please show me the way to report a bug on SLES11.
I appreccciate for you`r info.

Cheers;)
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8 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Report a bug?

On Tue, 31 Mar 2009 20:04:35 +0000, 1michael1 wrote:

> Is it possible one of you please show me the way to report a bug on
> SLES11.
> I appreccciate for you`r info.
>
> Cheers;)


http://bugzilla.novell.com - you should be able to create a new bug for
SLES.

Or you can ask over in the SLES forums and see if anyone has encountered
the same issue as you. 🙂

Jim



--
Jim Henderson, CNA6, CDE, CNI, LPIC-1, CLA10, CLP10
Novell Training Services
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jmarton2 Absent Member.
Absent Member.

Re: Report a bug?

Jim Henderson wrote:

> http://bugzilla.novell.com - you should be able to create a new bug for
> SLES.


I don't believe this is open to the general public--just openSUSE bugs.

--
Joe
Does this washcloth smell like chloroform?

Joe Marton Emeritus Knowledge Partner
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Anonymous_User Absent Member.
Absent Member.

Re: Report a bug?

On Wed, 01 Apr 2009 02:51:13 +0000, Joseph Marton wrote:

> Jim Henderson wrote:
>
>> http://bugzilla.novell.com - you should be able to create a new bug for
>> SLES.

>
> I don't believe this is open to the general public--just openSUSE bugs.


I wasn't sure if it was either, given that I can open bugs as an employee
- but I figured that was a starting place. 🙂

Jim



--
Jim Henderson, CNA6, CDE, CNI, LPIC-1, CLA10, CLP10
Novell Training Services
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Community Manager kgroneman Community Manager
Community Manager

Re: Report a bug?

I'll vote for the 'talk about it in the SLES forums' idea.

--
Kim (4/1/2009 8:03:00 AM Mountain)
--
My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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Anonymous_User Absent Member.
Absent Member.

Re: Report a bug?

I've bought hp mini notebook shipped w/ SLED10.


0. The bugzilla.novell.com on search & post form has no product named SuSE Linux Desktop 10 . 😕 Does Novell support SLED10 at least as well as OpenSuSE? :? The product is proven to be commercial, but bugzilla (which is very usefull thing) doesn't show any info on it.

1. I've no idea where to get an activation for Customer Center (though registered after a few tries via yast registration interface + browser with empty field - HP does not supply any codes to users - the registration module anyhow catches this from hardware, but why not to give me some credentials to register w/ Customer Center?).

2. The kernel &/or crypto tools seem to lack some modern crypto used by default w/ OpenSuSE 11.1:
hp-mini:~ # losetup /dev/loop0 /home/r.cfs
hp-mini:~ # cryptsetup luksOpen /dev/loop0 r
Enter LUKS passphrase:
Failed to setup dm-crypt key mapping.
Check kernel for support for the aes-cbc-essiv:sha256 cipher spec and verify that /dev/loop0 contains at least 133 sectors.
Failed to read from key storage
Enter LUKS passphrase:

I'm mounting that okay w/ OpenSuSE 11.1 .

The intalled kernel & most recent provided by SLED10 repositories are the same - no upgrade. utils-linux-crrypto* are also latest possible.
hp-mini:~ # uname -a
Linux hp-mini 2.6.16.60-0.37_f594963d-default #1 Mon Mar 23 13:39:48 UTC 2009 i686 i686 i386 GNU/Linux
hp-mini:~ # rpm -qa |grep util-linux-crypt
util-linux-crypto-2.12a-14.15
util-linux-crypto-devel-2.12a-14.15
hp-mini:~ #

Any workarounds?

If I add OpenSuSE 11.1 oss repository and install kernel & anything that will be required to be updated/replaced w/ it - would I broke my SLED?

Probably I'll find bugs - where/how should I then post reports? :?
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jmarton2 Absent Member.
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Re: Report a bug?

grey olli wrote:

> 0. The bugzilla.novell.com on search & post form has no product named
> SuSE Linux Desktop 10 . 😕 Does Novell support SLED10 at least as well
> as OpenSuSE? :? The product is proven to be commercial, but bugzilla
> (which is very usefull thing) doesn't show any info on it.


In fact, the whole reason you can't see SLED10 in Bugzilla is because
it's a commercial product. You won't find NetWare, Open Enterprise
Server, GroupWise, etc in there either. It's there, mind you, but not
open to the public.

> Probably I'll find bugs - where/how should I then post reports? :?


Please post all questions/issues to the SLED forums.

--
Joe
Does this washcloth smell like chloroform?

Joe Marton Emeritus Knowledge Partner
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Anonymous_User Absent Member.
Absent Member.

Re: Report a bug?

jmarton;1787117 wrote:
grey olli wrote:

> 0. The bugzilla.novell.com on search & post form has no product named
> SuSE Linux Desktop 10 . 😕 Does Novell support SLED10 at least as well
> as OpenSuSE? :? The product is proven to be commercial, but bugzilla
> (which is very usefull thing) doesn't show any info on it.


In fact, the whole reason you can't see SLED10 in Bugzilla is because
it's a commercial product. You won't find NetWare, Open Enterprise
Server, GroupWise, etc in there either. It's there, mind you, but not
open to the public.



Okay. I undestood.

jmarton;1787117 wrote:


> Probably I'll find bugs - where/how should I then post reports? :?

Please post all questions/issues to the SLED forums.



Well, below is only IMO:

1. forum support is not that usefull as bugzilla. Comparing to bugzilla forums are ugly solution. Bugzilla organises reports in strong way, thus it's easy to search (& the search is powerfull). Thus giving help & getting it w/ Bugzilla is easy & pretty. As a person posted a few reports & even a few patches for OpenSuSE & SuSE I know what I'm talking about.

2. After 3 days of configuring & then using SLED10 I found that Open SuSE 11.1 is much better choice for me - I'm an end user, not corporate one & thus I need new features & abilities, not only stability. That will make me add open SuSE repositories anyway, this way I'll loose support from novell, but due to notes below it's not an end of the world for me. 🙂 Though it'll 've to do some additional work for adopting Open SuSE 11.1 to my HP-mini laptop - the suspend to ram & wifi are now broken after installation of Open SuSE 11.1 . Since both were good w/ SLED10 - it can be done w/ Open SuSE 11.1 too .

3. The "support" from Novell & HP for SLED10 is kinda virtual - all I was able to get is update repositories. Any more detailed questions, I guess, will require activation code & there's no obvious way to get it - HP support says that them never provide one nor for Windows nor for Linux - the registration/activation keys are somewhere inside the bundle invisible for end user, stickers (i.e. M$ ones) have no real use and are just for law enforcement auditors if they arrive. 🙂 The Novell online registration via yast + firefox succeeded (painly), but customer center is not updated w/ new product that I own. 😕 Thus no advanced support possible. Without advanced support & such a usefull thing as bugzilla (or any other strongly organised knowledge base) the SLED10 cannot be good enough for me.

4. I'll buy hardware w/ Novell Linux product preinstalled next time, but only to support Novell efforts w/ SuSE. No real goods for advanced Linux user (admin level) from SLED10 in comparision to Open SuSE if advanced support is hard to gain.

5. I'd like to have ability to add my SLED10 related repositories to current open SuSE . But /etc/zyp* in SLED doesn't contain any *.repo files. How can I do that?

6. I think that Novell should enable bugzilla for customers. I bought a hardware w/ SLED10. I guess now I own a 'white copy' or 'licensed copy' of SLED now. 😃 So it should arrive some bugzilla alike store where I'll be able to login after confirming that I own a licensed copy. That could really help. Generally that should be for any commercial product Novell sells. Tracking problems w/ cenrtalised interface is much more effective than w/ forums or similar things w/ weak structurisation.


If any of subjects noted here should be posted in other forum group - feel free to forward/links. As for me - I'm finished using SLED10.


PS: the only question I'm interested in is #5 above.

Thank you for answer.
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jmarton2 Absent Member.
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Re: Report a bug?

On Fri, 15 May 2009 01:16:01 +0000, grey olli wrote:

> 1. forum support is not that usefull as bugzilla.


Perhaps, but honestly the point is irrelevant. I don't think there's a
single vendor out there that is going to open the entire bug tracking
system for the whole world to see except for open source software since
the source code itself is freely available.

> As a person posted a few
> reports & even a few patches for OpenSuSE & SuSE I know what I'm talking
> about.


You can do the same with SLED in the support forums and the Knowledge
Partners will forward your information directly to Novell.

> 3. The "support" from Novell & HP for SLED10 is kinda virtual


How so? When you buy SLED, you at a minimum get 30 days of support
allowing you to open service requests directly with Novell. Depending on
your subscription level you may even get more than 30 days of support.
That's hardly "virtual" support.

> No real goods for advanced
> Linux user (admin level) from SLED10 in comparision to Open SuSE if
> advanced support is hard to gain.


It's simple to get advanced SLED support. You open an SR.

> 6. I think that Novell should enable bugzilla for customers.


Not gonna happen.

> If any of subjects noted here should be posted in other forum group -
> feel free to forward/links.


All the technical questions should go to the SLED forums.x

http://forums.novell.com/novell-product-support-forums/suse-linux-enterprise-desktop-sled/

--
Joe
Does this washcloth smell like chloroform?

Joe Marton Emeritus Knowledge Partner
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