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Community Manager kgroneman Community Manager
Community Manager
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Search poll: Dell or HP's approach?

Dell and HP take a very different approach to search on their web site. Test both by searching from their web site header and looking at the search page it takes you to.

HP has a very clean and simple search page with limited options and no advanced search page.
DELL has a very feature rich search page with lots of options in the basic search page that are usually found on an advanced search page.

I selected these two because they are at the extreme ends of search presentation.

If you had to select one or the other (search implementation, not the company!) which implementation would you prefer?
--
My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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13 Replies
ecyoung Absent Member.
Absent Member.

Re: Search poll: Dell or HP's approach?

HP has a "More options" link for their search in their Business Support
Center. I use it all the time. Maybe they don't have that same thing on
their pages for home users. For "normal" home users, I think simple makes
sense. Otherwise, I think robust makes sense.

"kgroneman" <kgroneman@no-mx.forums.novell.com> wrote in message
news:kgroneman.4bxyxb@no-mx.forums.novell.com...
>
> ------------------------------------------------------------------------
> A poll associated with this post was created, to vote and see the
> results, please visit http://forums.novell.com/showthread.php?t=412164
> ------------------------------------------------------------------------
> Question: Which implementation of search do you prefer
>
> - No preference
> - HP (simple)
> - Dell (robust)
> ------------------------------------------------------------------------
>
> Dell and HP take a very different approach to search on their web site.
> Test both by searching from their web site header and looking at the
> search page it takes you to.
>
> HP has a very clean and simple search page with limited options and no
> advanced search page.
> DELL has a very feature rich search page with lots of options in the
> basic search page that are usually found on an advanced search page.
>
> I selected these two because they are at the extreme ends of search
> presentation.
>
> If you had to select one or the other (search implementation, not the
> company!) which implementation would you prefer?
>
>
> --
> My computer always used to beat me at chess, but it is no match for me
> now I changed the competition to kick boxing
> ------------------------------------------------------------------------
> kgroneman's Profile: http://forums.novell.com/member.php?userid=5
> View this thread: http://forums.novell.com/showthread.php?t=412164
>



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Anonymous_User Absent Member.
Absent Member.

Re: Search poll: Dell or HP's approach?

On Wed, 2010-06-02 at 18:26 +0000, kgroneman wrote:
> ------------------------------------------------------------------------
> A poll associated with this post was created, to vote and see the
> results, please visit http://forums.novell.com/showthread.php?t=412164
> ------------------------------------------------------------------------
> Question: Which implementation of search do you prefer
>
> - No preference
> - HP (simple)
> - Dell (robust)
> ------------------------------------------------------------------------
>
> Dell and HP take a very different approach to search on their web site.
> Test both by searching from their web site header and looking at the
> search page it takes you to.
>
> HP has a very clean and simple search page with limited options and no
> advanced search page.
> DELL has a very feature rich search page with lots of options in the
> basic search page that are usually found on an advanced search page.
>
> I selected these two because they are at the extreme ends of search
> presentation.
>
> If you had to select one or the other (search implementation, not the
> company!) which implementation would you prefer?
>
>


One things I don't like about HP's site is the use of MANY hosts and URL
pathways to the same information and hideous use of redirect URLs...

urls like:

http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=3884082&targetPage=http%3A%2F%2Fbizsupport1.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc01705597%2Fc01705597.pdf

With that said, I think I can get to more info though HP than with Dell
(unless you login at Dell).

Dell's SN lookup is nice. HP's works, but you HAVE to supply one more
piece of data in order to do lookups, which stinks (shows that HP
doesn't have a unified SN system).

I give HPs mess a D+

I'll give Dell a B+

IMHO, Novell is more like HP than like Dell. Very hard to find things,
LOTS (and I MEAN LOTS!!!!!) of broken links. I know, I know... log onto
and on each page submit feedback, blah, blah, blah.... I'm sorry...
here's an idea. Every time I find a screwup on the Novell site, Novell
sends me a check in the mail. Thanks...

Having a POORLY administered website isn't a problem for the customer to
correct.

Oh.. and btw... NOVELL SEES ALL of the bad page lookups.... so arguably,
they already know about their broken links (hint to Novell).


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Sewermonger Absent Member.
Absent Member.

Re: Search poll: Dell or HP's approach?

I prefer Dell to HP for support.
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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Search poll: Dell or HP's approach?

I think both s**k. I like Googles search approach 🙂

Thomas
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Community Manager kgroneman Community Manager
Community Manager

Re: Search poll: Dell or HP's approach?

Wow...that's kind of a tangent. I was asking about search. However, if
you want to give me specific examples...something someone can look at,
work on, and fix, I'll be happy to pass it along to the folks that
manage the web site.

--
Kim - 6/2/2010 2:45:48 PM
--
My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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Community Manager kgroneman Community Manager
Community Manager

Re: Search poll: Dell or HP's approach?

Hey Sewermonger,

>I prefer Dell to HP for support.


That is NOT what I asked.

--
Kim - 6/2/2010 2:48:05 PM
--
My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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Anonymous_User Absent Member.
Absent Member.

Re: Search poll: Dell or HP's approach?

On Wed, 2010-06-02 at 20:47 +0000, kgroneman wrote:
> Wow...that's kind of a tangent. I was asking about search. However, if
> you want to give me specific examples...something someone can look at,
> work on, and fix, I'll be happy to pass it along to the folks that
> manage the web site.
>


Just to be fair, when I do report the issues, they DO get fixed.

I just remember seeing one the other day... I just didn't do the feeback
thing.... it was frustrating... I'll do better next time.

I think HP and IBM both have more broken links btw.


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Knowledge Partner
Knowledge Partner

Re: Search poll: Dell or HP's approach?

kgroneman;1982133 wrote:
HP has a very clean and simple search page with limited options and no advanced search page.
DELL has a very feature rich search page with lots of options in the basic search page that are usually found on an advanced search page.


Just as a note... Dell does (at least in Europe) have a simple search in the top right corner.

Whats nice about it is that they

As mentioned earlier, there is a tool to also search on SN/Tag or even let the system be scanned that brings you to all it's relevant driver, docs & support section. All in all I feel I have to search less through the Dell site due to the way they've set these things up... When searching specifically it can be a hard job finding info on both sites, but generally feel better about the search and handling over at Dell's site.

-Willem
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Knowledge Partner
Knowledge Partner

Re: Search poll: Dell or HP's approach?

magic31;1982436 wrote:
Just as a note... Dell does (at least in Europe) have a simple search in the top right corner.

Whats nice about it is that they

Sorry for that suspense I've created there 😉

Meant to say "Whats nice about it is that they categorize the hits of the simple search.. so it's easier dig in - whereas HP just shows a mess of hits"
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ecyoung Absent Member.
Absent Member.

Re: Search poll: Dell or HP's approach?

HP has a similar "Automatically detect product names/numbers" function. It
detects your connected printers too. Very handy.

> As mentioned earlier, there is a tool to also search on SN/Tag or even
> let the system be scanned that brings you to all it's relevant driver,
> docs & support section.



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Anonymous_User Absent Member.
Absent Member.

Re: Search poll: Dell or HP's approach?

On Thu, 2010-06-03 at 13:29 +0000, youngec@hotmail.com wrote:
> HP has a similar "Automatically detect product names/numbers" function. It
> detects your connected printers too. Very handy.
>
> > As mentioned earlier, there is a tool to also search on SN/Tag or even
> > let the system be scanned that brings you to all it's relevant driver,
> > docs & support section.

>
>


My guess is that like Dell... it only works with Windows...


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Knowledge Partner
Knowledge Partner

Re: Search poll: Dell or HP's approach?

kgroneman;1982133 wrote:
Dell and HP take a very different approach to search on their web site. Test both by searching from their web site header and looking at the search page it takes you to.

HP has a very clean and simple search page with limited options and no advanced search page.
DELL has a very feature rich search page with lots of options in the basic search page that are usually found on an advanced search page.

I selected these two because they are at the extreme ends of search presentation.

If you had to select one or the other (search implementation, not the company!) which implementation would you prefer?

This is what I would like to see:
Improvements you'd like to see in Novell's Knowledgebase[/URL]

A single search engine that covers the whole site.
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
Who are the Knowledge Partners?
If you appreciate my comments, please click the Like button.
If I have resolved your issue, please click the Accept as Solution button.
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Anonymous_User Absent Member.
Absent Member.

Re: Search poll: Dell or HP's approach?

HP is the best!
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