Anonymous_User Absent Member.
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User support position

One of our user support people is quitting. Told my boss I think we
should come up w/ some type of technical test for interviewees. Just
wondering if anyone would be interested in giving possible questions to
put on this.

This position will do mostly pc support type stuff as well as some
software support specific to our location.

Suggestions?

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16 Replies
Anonymous_User Absent Member.
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Re: User support position

On Tue, 03 Jun 2008 16:27:06 +0000, Stevo wrote:

> Suggestions?


Include questions that they couldn't know the answer to. When it comes
to technical staff, I feel it's important to know how people will react
when confronted with something they don't know - will they try to BS
their way through, or will they do some research?

In the real world of IT, everyone gets confronted with things they don't
know the answer to. How a candidate reacts to that situation will tell
you a lot about them.

Jim
--
Jim Henderson, CNA6, CDE, CNI, LPIC-1
Novell Training Services
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Anonymous_User Absent Member.
Absent Member.

Re: User support position

Jim Henderson scribbled something like:

> Include questions that they couldn't know the answer to. When it
> comes to technical staff, I feel it's important to know how people
> will react when confronted with something they don't know - will they
> try to BS their way through, or will they do some research?


Good idea, except they won't have access to internet or anything to do
potential research.

I do agree on seeing what they do if they don't know the answer.
Although we just use these tests as a gauge to see where the
interviewee sits as far as knowledge we might be looking for.
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Anonymous_User Absent Member.
Absent Member.

Re: User support position

On Tue, 03 Jun 2008 17:13:14 +0000, Stevo wrote:

> Jim Henderson scribbled something like:
>
>> Include questions that they couldn't know the answer to. When it comes
>> to technical staff, I feel it's important to know how people will react
>> when confronted with something they don't know - will they try to BS
>> their way through, or will they do some research?

>
> Good idea, except they won't have access to internet or anything to do
> potential research.


That's not a problem; they don't need to actually do the research, but if
they can list of resources they'd use rather than trying to fake an
answer (it does help if you know the answer <g>), that tells you enough.

> I do agree on seeing what they do if they don't know the answer.
> Although we just use these tests as a gauge to see where the interviewee
> sits as far as knowledge we might be looking for.


Yes, and that's also useful. But if there are one or two questions in
there that they can use to demonstrate their resourcefulness, that's not
necessarily a bad thing.

I personally prefer using something other than a multiple-choice written
exam for this type of interview, though - IRL, they don't get a choice
between "ls", "ls -alF" and "ls -a". If you limit their answers (without
a sufficiently large pool of questions to draw from), all you're testing
is their ability to pick the correct answer from a list.

Jim
--
Jim Henderson, CNA6, CDE, CNI, LPIC-1
Novell Training Services
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Anonymous_User Absent Member.
Absent Member.

Re: User support position

Jim Henderson scribbled something like:

> I personally prefer using something other than a multiple-choice
> written exam for this type of interview, though - IRL, they don't get
> a choice between "ls", "ls -alF" and "ls -a". If you limit their
> answers (without a sufficiently large pool of questions to draw
> from), all you're testing is their ability to pick the correct answer
> from a list.


Oh yeah, the test we use for our network tech position is not a
multiple guess test.
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Anonymous_User Absent Member.
Absent Member.

Re: User support position

On Tue, 03 Jun 2008 17:33:51 +0000, Stevo wrote:

> Jim Henderson scribbled something like:
>
>> I personally prefer using something other than a multiple-choice
>> written exam for this type of interview, though - IRL, they don't get a
>> choice between "ls", "ls -alF" and "ls -a". If you limit their answers
>> (without a sufficiently large pool of questions to draw from), all
>> you're testing is their ability to pick the correct answer from a list.

>
> Oh yeah, the test we use for our network tech position is not a multiple
> guess test.


Good. 🙂

If you have a larger question pool and the candidates know what they
could be tested on (so they have to learn it all), then multiple choice
can work (after all, we use it for some certifications), but that takes a
lot more work than just putting together 15 questions on a piece of
paper. 🙂

Fill-in-the-blank/essay works much better for this type of testing. 🙂

Jim
--
Jim Henderson, CNA6, CDE, CNI, LPIC-1
Novell Training Services
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Anonymous_User Absent Member.
Absent Member.

Re: User support position

Yes, as I'm listening to our student workers stumble on the phone....add
basic customer service phone skills to the list of questions. I'm SO tired
of hearing the "ums", "you know", "like" and "like, ya' know dude?". It's
not just the occassional brain pause as we're all prone to...it's "like
every other word dude!". Think in terms of "Valley Girl", because after
all Michigan is 20 to 30 years behind the curve.

>>> On 6/3/2008 at 12:27 PM, in message

<uhe1k.696$Ps.509@kovat.provo.novell.com>, Stevo<steveSPAM@LESSccgov.net>
wrote:
> One of our user support people is quitting. Told my boss I think we
> should come up w/ some type of technical test for interviewees. Just
> wondering if anyone would be interested in giving possible questions to
> put on this.
>
> This position will do mostly pc support type stuff as well as some
> software support specific to our location.
>
> Suggestions?

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Sewermonger Absent Member.
Absent Member.

Re: User support position

Read ALL questions prior to answering the questions. Do not duplicate answers if the question has been asked previously.

How familar are you with Fdisk?
What group of people have this as a motto?
What does irregular mean to you?
Have you stopped admiring XP/Vista yet?
There are 7 girls in a bus



Each girl has 7 backpacks



In each backpack, there are 7 big cats



For every big cat there are 7 little cats



Question: How many legs are there in the bus?


The following short quiz consists of 4 questions and tells whether you are qualified to be a "professional". Scroll down for each answer. The questions are not that difficult.

1. How do you put a giraffe into a refrigerator?

The correct answer is: Open the refrigerator, put in the giraffe and close the door. This question tests whether you tend to do simple things in an overly complicated way.

2. How do you put an elephant into a refrigerator?

Correct Answer: Open the refrigerator, take out the giraffe, put in the elephant and close the door. This tests your ability to think through the repercussions of your actions.

Wrong Answer: Open the refrigerator, put in the elephant and close the refrigerator.

3. The Lion King is hosting an animal conference. All the animals attend except one. Which animal does not attend?

Correct Answer: The Elephant. The Elephant is in the refrigerator. This tests your memory.

OK, even if you did not answer the first three questions correctly, you still have one more chance to show your abilities.

4. There is a river you must cross. But it is inhabited by crocodiles. How do you manage it?

Correct Answer: You swim across. All the Crocodiles are attending the Animal Meeting. This tests whether you learn quickly from your mistakes.

What if any, has been left out?

A crash of rhinoceroses
A school of fish
A litter of pups
A flock of sheep
A string of ponies
A covey of partridge
A pride of lion
A herd of elephants
A plagues of locusts
A colony of ants
A covey of quail
A kindle of kittens
A leap of leopards
A pod of seals
A sloth of bears
A rafter of turkeys
A pace of asses
A walk of snipe
A gam of whales
A nest of rabbits
A gang of elk
A fall of woodcocks
A dule of doves
A skulk of foxes
A dissimulation of birds
A spring of teal
A peep of chickens
A bevy of roebucks
A business of ferrets
A bale of turtles
A pitying of turtledoves
A drift of hogs
A paddling of ducks
A siege of herons
A trip of goats
A charm of finches
A cete of badgers
A deceit of lapwings
A shoal of bass
An exaltation of larks
A drove of cattle
A singular of boars
A tidings of magpies
A gaggle of geese
A congregation of plovers
A husk of hares
An unkindness of ravens
A labor of moles
A richness of martens
A cast of hawks
A knot of toads
A descent of woodpeckers
A sounder of swine
A mustering storks
A clutch of eggs
A bouquet of pheasants
An army of caterpillars
A hover of trout
A flight of swallows
A troop of kangaroos
A clowder of cats
A watch of nightingales
A barren of mules
A murmuration of starlings
A shrewdness of apes
A rag of colts
A building of rooks
A smack of jellyfish
A harras of horses
A parliament of owls
A route of wolves
A host of sparrows
A murder of crow
An ostentation of peacocks



Condense the following to two words:

In promulgating your exotic cogitation's or articulating your superficial sentimentalities, amiable philosophies or psychological observations, beware of platitudinous preponderance. Let your extemporaneous descanting and unpremeditated expatiation's have intelligible and vivacious veracity, but without the rodomontade of bombast. Eschew all conglomerations, jejune babble, vapid rumination, and asinine affectation. Shun double-entendre, pestiferous profanity, and contumelious epithets, ostensible or obscure. Be not inordinately
contumacious or incorrigibly recalcitrant about using exotic
comprehensibility's in your etymological delineation. In other
words, one should strive super conscientiously and with unceasing
sincerity, not only to avoid all symptoms of verbosity,
circumlocution and pleonastic pretentiousness, but also additionally and, as particularly paramount principle, shun the slightest sub cerebral similitude to sesquipedalianism.

Ans: Eschew Obfuscation

Q1 - How to put a giraffe into a fridge?

Correct answer - Open the fridge door, put a giraffe in the fridge, close the door.

This question checks your basic problem solving skills.

Q2 - How to put an elephant into the fridge?

Correct answer - Open the fridge, take out the giraffe, put the elephant in.

This question checks whether you take into account your previous actions when making a decision.

Q3 - If a lion called all animals to a meeting which one animal would not come?

Correct Answer - The elephant, he is in the fridge, remember?

This question checks your memory.

Q4 - How do you cross an alligator-infested river?

Correct answer - You swim across, because all the alligators are at the lion's meeting.

This question checks whether you can learn from your own mistakes.
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Anonymous_User Absent Member.
Absent Member.

Re: User support position

Perhaps he could ask questions about the ":CueCat"?

http://en.wikipedia.org/wiki/CueCat


"Jim Henderson" <Jim.Henderson@SysOps.NSC> wrote in message
news:2Ue1k.714$Ps.579@kovat.provo.novell.com...
> On Tue, 03 Jun 2008 16:27:06 +0000, Stevo wrote:
>
> > Suggestions?

>
> Include questions that they couldn't know the answer to. When it comes
> to technical staff, I feel it's important to know how people will react
> when confronted with something they don't know - will they try to BS
> their way through, or will they do some research?
>
> In the real world of IT, everyone gets confronted with things they don't
> know the answer to. How a candidate reacts to that situation will tell
> you a lot about them.
>
> Jim
> --
> Jim Henderson, CNA6, CDE, CNI, LPIC-1
> Novell Training Services



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Anonymous_User Absent Member.
Absent Member.

Re: User support position

On Tue, 03 Jun 2008 18:00:35 +0000, Wallgames.com wrote:

> Perhaps he could ask questions about the ":CueCat"?
>
> http://en.wikipedia.org/wiki/CueCat


Egads. 🙂

Jim



--
Jim Henderson, CNA6, CDE, CNI, LPIC-1
Novell Training Services
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Anonymous_User Absent Member.
Absent Member.

Re: User support position

Mary Matthews scribbled something like:

> Yes, as I'm listening to our student workers stumble on the
> phone....add basic customer service phone skills to the list of
> questions.


hehehe, good idea. Not sure how to go about that yet, but will
cogitate.
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Anonymous_User Absent Member.
Absent Member.

Re: User support position


LOL! Will put those in for suggestion.
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Anonymous_User Absent Member.
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Re: User support position

And make sure they say more than "hello"...some of ours don't even identify
the department or who they are; just act like they're answering their
personal phone.

>>> On 6/3/2008 at 2:47 PM, in message

<5lg1k.764$Ps.79@kovat.provo.novell.com>, Stevo<steveSPAM@LESSccgov.net>
wrote:
> Mary Matthews scribbled something like:
>
>> Yes, as I'm listening to our student workers stumble on the
>> phone....add basic customer service phone skills to the list of
>> questions.

>
> hehehe, good idea. Not sure how to go about that yet, but will
> cogitate.

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Anonymous_User Absent Member.
Absent Member.

Re: User support position

Mary Matthews scribbled something like:

> some of ours don't even identify the department or who they are;


I do that sometimes, but it's usually when I recognize the # & know the
person & have dealt w/ them before.
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Anonymous_User Absent Member.
Absent Member.

Re: User support position

Ask some tough questions based on normal to hard issues you face at
work.
e.g.
1-repeated recovery to restore points, what to do to help eliminate it.

2-Group Policy Questions - if you enable a disable what happens....
3-can they find their way around a bat file? I still use them heavily
for repeated tasks.
4-Do they know Zen?
5-what is the worst day they have had at work and how did they handle it
6-(already mentioned) a server side question that should be way over
their head-moving to OES-Linux which version of the Novell client
should we use?


--
Timothy Leerhoff
Novell Volunteer Sysop
"Some people drink from the fountain of knowledge, others gargle"
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