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Knowledge Partner
Knowledge Partner
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microfocus.com - navigation is a pain

Does anyone besides me find the microfocus website to be a navigation
nightmare? I used to be able to go to support.novell.com and just do
whatever I needed to do to get what I needed. Now it seems I am
constantly having to use these annoying "Browse by Product" or "Browse
by Solution" drop downs before I can get to where I want to be. Is
that really even necessary?

Ken

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Ken
Knowledge Partner

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Ken
Knowledge Partner

Create and vote for enhancements!
Idea Exchange sites within this community are now coming online for some of the Collaboration Products!
GroupWise Idea Exchange - https://community.microfocus.com/t5/GroupWise-Idea-Exchange/idb-p/GWideas
SMG Idea Exchange - https://community.microfocus.com/t5/Secure-Messaging-Gateway-Idea/idb-p/SMG_Ideas
Old method is still available for some products here: https://www.microfocus.com/products/enhancement-request.html
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4 Replies
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Anonymous_User Absent Member.
Absent Member.

Re: microfocus.com - navigation is a pain

KeN Etter,

> Does anyone besides me find the microfocus website to be a navigation
> nightmare? I used to be able to go to support.novell.com and just do
> whatever I needed to do to get what I needed. Now it seems I am
> constantly having to use these annoying "Browse by Product" or "Browse
> by Solution" drop downs before I can get to where I want to be. Is
> that really even necessary?
>


Yes, it's awful. The 'Search Knowledgebase' feature has gone to heck
too. Keyword searches are all but unusable because you can no longer
search for a phrase by enclosing it in quotes -- if I search for, say,
"login expiration time", I get search hits with any of the terms instead
of only hits with that phrase. I actually have better luck using a Web
search engine. It's especially sad given how good support.novell.com
used to be.





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Knowledge Partner
Knowledge Partner

Re: microfocus.com - navigation is a pain

On 04.05.2018 16:11, 6423241 wrote:
> It's especially sad given how good support.novell.com
> used to be.


But that was a decade ago, when they were still using their own product
(quickfinder). Back then it was absolutely awesome. Since the switch to
third party products, I've been exclusively using google myself for the
lack of proper search syntax for phrases and must include and such.

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: microfocus.com - navigation is a pain

Yes, agreed; that new "where do you want to go really, no really" screen
is just painful. I just want to authenticate to the lousy site and get
into something, but there's that prompt. So many good things were
happening with the new site redesigns, the "super-nav" at the top, etc.,
but this one does not seem like it was tested by anybody outside of
developers.


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Good luck.

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Community Manager kgroneman Community Manager
Community Manager

Re: microfocus.com - navigation is a pain

Thanks for the feedback. I've passed it along to the web development team.

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Kim - 5/7/2018 10:04:10 AM
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My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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