msira Respected Contributor.
Respected Contributor.
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PAM 3.5 - Can't access the framework manager console

Hi,

I installed PAM 3.5.0 on a new SLES12SP3. The installation finished without any problems. However when I try to access the console
I don't see anything under either the Home or Console menu, even though I can successfully login. The /myaccess tab works as far as
I can see.



In the unifid log I can see the errors:


ue Aug 07 10:28:44 2018, 911, 2543798144, 14419, Info, Process ID and listening port of XQD are 14426 and 39033.
Tue Aug 07 10:28:44 2018, 927, 2543798144, 14419, Info, Service listening on 0.0.0.0:29120
Tue Aug 07 10:28:44 2018, 927, 2543798144, 14419, Info, Service listening on 0.0.0.0:443
Tue Aug 07 10:28:44 2018, 927, 2543798144, 14419, Info, Service listening on 0.0.0.0:13389
Tue Aug 07 10:28:44 2018, 927, 2543798144, 14419, Info, Service listening on 0.0.0.0:2222
Tue Aug 07 10:28:44 2018, 933, 2514827008, 14419, Info, Checking service registration for linux (linux)
Tue Aug 07 10:28:44 2018, 933, 2514827008, 14419, Info, valid from Mon Aug 06 16:37:07 2018 to Mon Sep 03 16:37:07 2018 (registry offset 0 seconds)
Tue Aug 07 10:28:44 2018, 934, 2514827008, 14419, Info, No registry servers defined
Tue Aug 07 10:28:44 2018, 934, 2514827008, 14419, Info, Rechecking service registration in 30 minutes
Tue Aug 07 10:28:44 2018, 939, 2543793920, 14419, Error, Peer verification error for linux(127.0.0.1) accessing regclnt.getSessionCache
Tue Aug 07 10:29:51 2018, 963, 2471626496, 14419, Info, auth login client:localhost rc:0 status:0(User admin@linux(172.16.2.142) successfully authenticated) (14ms)
Tue Aug 07 10:29:51 2018, 971, 2470573824, 14419, Error, Peer verification error for linux(127.0.0.1) accessing regclnt.getSessionCache
Tue Aug 07 10:29:52 2018, 197, 2471626496, 14419, Error, Invalid authentication token signature
Tue Aug 07 10:29:52 2018, 198, 2471626496, 14419, Error, Peer authorization error unknown@localhost accessing admin.getAlert
Tue Aug 07 10:29:52 2018, 426, 2472679168, 14419, Error, Invalid authentication token signature
Tue Aug 07 10:30:55 2018, 917, 2514827008, 14419, Error, Failed to connect to linux:29120
Tue Aug 07 10:30:55 2018, 918, 2514827008, 14419, Error, Failed to connect to registry linux:29120


Then when I refresh the webpage, the session is lost and I have to login again.

I think it might be related to the network configuration. My hostfile is:
127.0.0.1	 pam35.myorg.biz localhost pam35 linux

and hostname -f gives:
pam35.myorg.biz
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3 Replies
Micro Focus Expert
Micro Focus Expert

Re: PAM 3.5 - Can't access the framework manager console

I suspect that the /etc/hosts file maybe was updated after installing PAM on the server. I recently ran into this myself as well, and it has usually meant that PAM is unable to resolve the automatically detected hostname during install. In this case that is "linux" .. I have written this issue up in the following TID, but am uncertain if a reinstall is necessary, if I recall you should be able to just restart the service and it'll try again to resolve:
TID 7018715 - Administration Console is blank after the initial manager install.

Try verifying the resolution defined in /etc/hosts with the following:
nslookup linux

That should return 127.0.0.1 of course.

Then restart PAM.

If that doesn't work either, resulting in the same "Failed to connect" error, try reinstalling the framework manager.
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muhammadnoman Trusted Contributor.
Trusted Contributor.

Re: PAM 3.5 - Can't access the framework manager console

Kindly Check Date/Time of your PAM Manager and client machine from where you are accessing the console are same, if not then make them same.
I have also faced this kind of issue, may be it is same as i faced.
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msira Respected Contributor.
Respected Contributor.

Re: PAM 3.5 - Can't access the framework manager console

tdharris;2485405 wrote:
I suspect that the /etc/hosts file maybe was updated after installing PAM on the server. I recently ran into this myself as well, and it has usually meant that PAM is unable to resolve the automatically detected hostname during install. In this case that is "linux" .. I have written this issue up in the following TID, but am uncertain if a reinstall is necessary, if I recall you should be able to just restart the service and it'll try again to resolve:
TID 7018715 - Administration Console is blank after the initial manager install.

Try verifying the resolution defined in /etc/hosts with the following:
nslookup linux

That should return 127.0.0.1 of course.

Then restart PAM.

If that doesn't work either, resulting in the same "Failed to connect" error, try reinstalling the framework manager.


This was indeed the solution, the hostname was not being resolved correctly.
Thank you!
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