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Acclaimed Contributor.. BGroot Acclaimed Contributor..
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New Forum: Performance Center Support Customer Forum !

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Hi, 

 

We have heard requests from our customers to offer support via the community forums. After a successful pilot on our Service Manager product, we are starting on June 1st with a Support Customer Forum for our Performance Center product.   

 

This forum will only be accessible to those customers who have a valid support contract. This is an additional service for those customers who have a valid support contract on these products.

 

We have created an automatic process, which will check if there is a valid support contract on logon to the community. It is essential that customers link a valid support contract to their HP Passport profile. We have attached a document which will explain linking a support contract to an HP Passport profile.    

 

Expect the following activities in the Support customer forum:

  • Expert sessions on product related topics via short videos and the ability to ask questions related to the specific session ;
  • Tips and tricks;
  • Information which will improve users knowledge of Performance Center;
  • Discussions with support experts.

We are also giving customers the possibility to request which activities they would like to see in this forum. 

 

Our expert team of Performance Center Engineers will be actively monitoring these forums to answer questions. We encourage customers to try out this method of support rather than placing a telephone call or logging an online ticket. We do realize there will be situations where a support call is necessary, where we need to do more research.

 

However, we are hoping that customers will use this forum to get information or help on the Performance Center Topics. 

 

As we look to the future, we believe this is a medium where we can provide quick support, share knowledge and help customers use the Performance Center product to run their businesses optimally. 

 

We will still be monitoring the existing public Performance Center Forum, but we will prioritize questions coming into this new forum from our customers that have a support contract.

 

The prerequisite in accessing this new forum will be a valid support contract. Once a valid support contract is linked a users’ HP Passport account, access to the Performance Center Support Customer Forum should be visible.

 

If  access is not granted, please send an email to swcommunity@hp.com and include the valid support contract number along with a company email address and the user’s screen name in the community. 

 

We hope we can use this forum to build a closer relationship and help build customers’ knowledge on the Performance Center Product.  

 

For any questions or comments, please do not hesitate to ask via swcommunity@hp.com  or reply to this post. 

 

Greetings, 

 

The HP Software Support Team

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Acclaimed Contributor.. BGroot Acclaimed Contributor..
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Re: New Forum: Performance Center Support Customer Forum !

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Hi Yurym,

 

As I mentioned in my previous post, you need to have your valid SAID ( Support Agreement ID) tied to your HP Passport file. I also attached a document which explains how you can check this or add the SAID to your HP Passport profile.

 

If you go to the category  LoadRunner / Performance Center you should see the LoadRunner Support Customer Forum and the Performance Center Support Customer Forum . These are the forums that are only accessible to customers with a valid support agreement.

 

When you login to the community we have a process which checks your HP Passport profile for a valid support agreement ID. If it is valid then you get access to the forums, if not then you will be declined.

 

If you are experiencing problems accessing the forums after adding your SAID to your HP Passport profile then let me know.

 

Greetings,

 

Bill

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.

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Honored Contributor.. Yurym Honored Contributor..
Honored Contributor..

Re: New Forum: Performance Center Support Customer Forum !

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What is a URL of the new "Customer Support Forums"?

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Acclaimed Contributor.. BGroot Acclaimed Contributor..
Acclaimed Contributor..

Re: New Forum: Performance Center Support Customer Forum !

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Hi Yurym,

 

As I mentioned in my previous post, you need to have your valid SAID ( Support Agreement ID) tied to your HP Passport file. I also attached a document which explains how you can check this or add the SAID to your HP Passport profile.

 

If you go to the category  LoadRunner / Performance Center you should see the LoadRunner Support Customer Forum and the Performance Center Support Customer Forum . These are the forums that are only accessible to customers with a valid support agreement.

 

When you login to the community we have a process which checks your HP Passport profile for a valid support agreement ID. If it is valid then you get access to the forums, if not then you will be declined.

 

If you are experiencing problems accessing the forums after adding your SAID to your HP Passport profile then let me know.

 

Greetings,

 

Bill

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.

View solution in original post

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Suerte13cr Absent Member.
Absent Member.

Re: New Forum: Performance Center Support Customer Forum !

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Hi.

 

I will be assisting in the customer forums, if you post I will respond as quickly as possible.

 

Regards,

Mario M.

HP LR/PC Support

If you are customer you can try posting on our internal forums for more personalized support.

LoadRunner:
http://h30499.www3.hp.com/t5/LoadRunner-Support-Customer/bd-p/loadrunner-support-customer-forum

Performance Center:
http://h30499.www3.hp.com/t5/Performance-Center-Support/bd-p/performance-center-support-customer

How to:
http://www.youtube.com/watch?v=4ChlysWupWM

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Suerte13cr Absent Member.
Absent Member.

Re: New Forum: Performance Center Support Customer Forum !

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This is how to access the internal forums:

 

 
Regards,

Mario M.

HP LR/PC Support

If you are customer you can try posting on our internal forums for more personalized support.

LoadRunner:
http://h30499.www3.hp.com/t5/LoadRunner-Support-Customer/bd-p/loadrunner-support-customer-forum

Performance Center:
http://h30499.www3.hp.com/t5/Performance-Center-Support/bd-p/performance-center-support-customer

How to:
http://www.youtube.com/watch?v=4ChlysWupWM

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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