Absent Member.. Jackson_HP Absent Member..
Absent Member..
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Cannot delegate staff in the demand managment workflow

Hi,

Does there is any way to delegate staff to approve the step in the demand managment workflow? During the staff is out of office, the workflow is pending and cannot go on. If there is a way to do this, the workflow time would be faster.

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2 Replies
Outstanding Contributor.. Loc_Nguyen_PPM Outstanding Contributor..
Outstanding Contributor..

Re: Cannot delegate staff in the demand managment workflow

Hi,

You can used - "Segregation of Duties" when "Decision Required" is "At least One" in a step properties window.

After defining a source of segregation for a particular step, go to that particular step and find the "Delegate Decision" button in the "Available Action Buttons" section at Top of the page.
Then by clicking on the "Delegate Decision" button a different user can be chosen at that particular step.
Save.
After that the Action buttons for that particular step will not be there anymore. Now those buttons will be available for the delegated user that was chosen and he/she can approve that particular step. Also he can delegate other users for further approvals.

Regards,

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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Absent Member.. Jackson_HP Absent Member..
Absent Member..

Re: Cannot delegate staff in the demand managment workflow

Thanks for reply. However this is work for one step and one ticket only. If the staff is out of office for a week and the ticket does not open yet, he cannot delegate.

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