VinaykumarDH Trusted Contributor.
Trusted Contributor.

Error on click of action buttons



Getting below error on click of a button


ERROR JSESSIONID=BE8219AA1DF2826001BB9DA89C8ADD1E.EPMPROD5,USERNAME=Ankush.Agarwal server:TP-Processor45:com.kintana.web:2015/05/06-11:58:23.820 IST: An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:


nested detail:DB Package error:


ORA-01086: savepoint 'START_USER_SQL' never established in this session or is invalid

ORA-06512: at "ITGUSER.KWFL_EXECUTION", line 3760

ORA-01830: date format picture ends before converting entire input string {KWFL_EXECUTION-5030} (KNTA-10498)


Any idea what is causing the execution step to fail , function executed from backend has no errors but when clicked from front end the execution step fails to complete the action and gets stuck, we are on version 9.14005

1 Reply
Absent Member.. Alonso_A_PPM Absent Member..
Absent Member..

Re: Error on click of action buttons

Hi VinaykumarDH,


Could you please attach a kSupport file? Maybe we can take a look of all the logs??


Where exactly are you seeing the error?


If you can import your RT and Workflow would be great.


Thank you,


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