IIS 7.5.7600.16385 and PPM 9.22

[hyllplan]

Hi!

We are moving to a new platform with w2008/IIS 7.5.

Client: IE 11 in compatible mode.

We have a couple of issues that seems to be related to the web server:

1) Project Details does not load/render all sections of the form, just the first sections? Beneath those sections there is just a white area?

2) Attaching a file to the references section works fine. But when clicking the file to download, it cant resolve the name of the file properly, instead it uses a hash of the file as suggested file name.

Any suggestions?

Regards,

Johan

[Natalia_R_PPM]

Hello Johan,

I agree with you,  it seems to be related to the web server. Maybe the configuration is not right and this is the root of the problem.

Could you please check the following document and compare if you follow all the steps like this guide describes.

Thanks

Best Regards,

[hyllplan]

Thanks, I will check when in office tomorrow. You dont have any document that relates to iis 7.5?
One question that arrises - is iis 6.0 compatibilty mode required when using 7.5?

[Loc_Nguyen_PPM]

Hi Hyllplan,

First, i would like to tell you that  PPM 9.22. (patch 001-004)  is not supported for IE 11, the supported browser are below:

Internet Explorer 7.0 (32 bit)

Internet Explorer 8.0 (32 bit)

Internet Explorer 9.0 (both 32 bit and 64 bit)

Internet Explorer 10 (Compatible mode only)

Mozilla Firefox 11 or later.

How about if you try to open it on Firefox browser ?

There is an KM may releated what you are describe in your post, please take a look

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM00698374

For better understanding can you give us some error screenshot ?

Hope this helps,

[hyllplan]

Yes we are aware of IE11 being unsupported, however in big a company you are not able to choose whats in the client platform. We have been running IE11 (compatible mode) successfully for a year together with 9.22. But we have done this using IIS6 web server. Now we are forced to use IIS7.5, so it might behave different. However we found the reason for point 1 - rendering of project details. IE11, in the client platform, were not set to compatibility mode as required. We fixed that and it now works properly. The attachement problem is not fixed yet though.

Is IE11 supported in 9.30? According to the client team at our site the javascript/html would need some cleanup, it is not build according to standards. I guess that has to be taken care of to support IE11

Thanks for your advice
Johan

[Loc_Nguyen_PPM]

Hi Johan,

Yes, PPM 9.30 is supported for Internet Explorer 11.

Regards,

[hyllplan]

Hi,

I would like to raise this issue again, well this part:

"2) Attaching a file to the references section works fine. But when clicking the file to download, it cant resolve the name of the file properly, instead it uses a hash of the file as suggested file name."

Were now on 9.31.0001 and IE11 and thats a supported combo.

Webserver: IIS 7.5.7600.16385

The problem exist in this combo. It works in Chrome and firefox but not in IE11.

Any suggestions?

Regards,

Johan

[CGut · Accepted solution]

Hello Johan, 

I found a similar case resported when Downloading Attachments in IE11 : File-name comes as garbage value with no extension. The issue is under investigation and as workaround you can use IE11 in  compatibility mode.

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1L57983

Hope this helped you.

Best Regards, 

Carolina. 

[hyllplan]

Hi

Thanks but 9.31 have support for IE11?, we dont want to run in compatibility mode.

I assume HP is correcting this ASAP?

Johan

[CGut]

Hi Johan, 

The defect is in action , we can expect that R&D is going to fix this soon and as workaround is to run it in compatibility mode.

Let me know if you have further questions.

Best Regards, 

Carolina. 

[CGut]

Hello johan,

R&D was working on this issue and there is already a hotfix . Please send me an email and I will more than glad to help you.

Best Regards, 

Carolina.