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Absent Member.
Absent Member.
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Need Help in Integration of HP PPM with Service Now

I need help in integration of HP PPM with Service Now. I cannot find any details on how to integrate HP PPM with Service now. Your help is highly appreciated,

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

I had recently done PPM integration with Service Now. Let me know if anyone needs any help.

 

Using folowing type of services in integration.

 

  • CSV Web services
  • Restful API
  • SOAP API
Cheers..
Utkarsh Mishra

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Absent Member.
Absent Member.

I am looking to do the same thing. We are using Change Control and would like to be able to fire off a PPM when the Change Task is fired. Could you give me a little more info on what you did?

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Can you please share more details; from your comments it seems that from Service Now you need to create a change request in PPM?

 

Correct me if I am wrong.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
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Absent Member.
Absent Member.

Hi,

I have to integrate HP PPM with servicenow, PPM has to consume webservice(SOAP or REST) published by servicenow. is this integration possible. 

If yes, can you list me steps how can i achieve it.

 

Thanks,

Sakshi Arora

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Cadet 3rd Class
Cadet 3rd Class

Hi Utkarsh,

I need to integrate Service Now with HP PPM. I need some help.

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Admiral
Admiral

Hello Kaushal, you can use the PPM REST/SOAP API to integrate PPM with ServiceNow. Which scenario are you planning to have?

If you want to contact me directly here is my email: silvia.siqueira@microfocus.com.

Happy to help here.

regards, Silvia Siqueira

Sr PPM Product Mkt Mgr

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Commander
Commander

We did something similar with ServiceManager and PPM. With the objective of being able to report time on request type changes, we created a link on these in SM. Clicking the link takes the user over to their time sheet in PPM and fills out a new line with the identity of the request change. I did not write this myself, but know that existing web services were used for it and that it is controlled from PPM. The integration comes in two parts: 1 the transfer of all request changes to PPM and 2 the link that takes the user over.

Hope this helps,

/Chris

P.S. I should add that "request type change" is really a service request in ITIL terminology, using the change module in ServiceManager. In case it was confusing... 😃

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