POP UP box in PPM when using Chrome browser

[Frankie_Kings]

Team, we understand that CHROME is not supported by PPM (we are on 9.14.004), but has anyone run into this issue or have there been any reports of this.

In CHROME, when either searching for a request or simply viewing a request to proceed thru a workflow the following message pops up..

"The page at ppm.heb.com says 'You must provide a value for the field 'Request No' to complete the validation".

Users can click the 'OK' option provided and proceed BUT this is becoming an annoyance and we were wondering if there was a way to resolve this  or what would be causing the pop-up box.

Any advice or information is appreciated.

Thanks much

Frank

[gjpritchett]

Just ran into this myself, today...

In my case an "Upon Page Load" Advanced Rule is defined with "Project No" as the dependency, with the corresponding token [REQ.REQUEST_ID] being used in the SQL to set a Result Field.  I temporarily malformed the code --which works fine in IE and Firefox-- so that I could see from the inevitable failure what the system was complaining about: the [REQ.REQUEST_ID] isn't being resolved in Chrome.  (Other "standard" fields --Status, for example-- works just fine...)

I found the following article that references the same issue, along with a suggestion for a "workaround."  It's not so much a workaround; rather, a means of notifying Chrome users that they must use a supported browser only.

http://h30499.www3.hp.com/t5/Project-and-Portfolio-Management/Is-there-a-way-to-block-the-usage-of-a-specific-browser-software/m-p/6467740/highlight/true#M22860

Gary

[pepdwill]

See the solution I provided in the post below:

http://h30499.www3.hp.com/t5/Project-and-Portfolio-Management/Is-there-a-way-to-block-the-usage-of-a-specific-browser-software/td-p/6467740

-Danny

[TorstenNeumann]

Hi,

seems like there is good news and bad news regarding this issue at the same time...

Good news: Chrome is an officially supported browser starting with PPM 9.30!

Bad news: Starting with Firefox 33.0 which was rolled out today, the same issue appears...

I hope there will be a workaround soon - otherwise we need to plan for an upgrade...

Best regards,

Torsten

[Utkarsh_Mishra]

Yes, this is know issue in Chrome. The reason for this issue is due to functionality of Chrome, i.e. inorder to display the result faster, Chrome starts displaying/loading the page as soon as request is hit, so it displays the result as soon as it gets the response from server. Unlike IE it does not wait to get complete response and then display the web page.

Due to this partial response, some tokens like Request ID is not resolved (due to partial result) and then it keeps on showing the pop-up message.

I hope I am clear.

Due to this error some time in Request type most of the rules are also not working and also some time the web page java script fails and user cannot take any action.

HP has started suppoting Chrome starting from version 9.3.

[pepdwill]

Will Firefox v33 work with PPM 9.3?

[Jason Nichols K]

The doucmentation says that PPM 9.3 will work with FireFox 11 and up.

[alex-h]

Actually Firefox V33 didn't work with PPM 9.22.0003. All Request rules are brokens !

[Miguel72]

Hi!

Does anyone know any workaround or any way to fix this issue with Firefox 33?

Thank you!

Mig.

[AlfredoMonasi]

According to alex-h the only option was to upgrade to PPM 9.30 with the last SP.

[TorstenNeumann · Accepted solution]

Hi everyone,

we faced the same issue and it disappeared with HP PPM 9.31 using

Mozilla Firefox 31 ESR

Google Chrome 42

[ELGuidi]

And it looks like it raises it's ugly head again with Chrome version 44.   Oy!