Frankie_Kings Super Contributor.
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POP UP box in PPM when using Chrome browser

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Team, we understand that CHROME is not supported by PPM (we are on 9.14.004), but has anyone run into this issue or have there been any reports of this.

 

In CHROME, when either searching for a request or simply viewing a request to proceed thru a workflow the following message pops up..

 

"The page at ppm.heb.com says 'You must provide a value for the field 'Request No' to complete the validation".

Users can click the 'OK' option provided and proceed BUT this is becoming an annoyance and we were wondering if there was a way to resolve this  or what would be causing the pop-up box.

 

Any advice or information is appreciated.

Thanks much

Frank

 

 

 

 

 

 

 

 

 

 

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TorstenNeumann Absent Member.
Absent Member.

Re: POP UP box in PPM when using Chrome browser

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Hi everyone,

 

we faced the same issue and it disappeared with HP PPM 9.31 using

 

Mozilla Firefox 31 ESR

Google Chrome 42

 

 

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Absent Member.. gjpritchett Absent Member..
Absent Member..

Re: POP UP box in PPM when using Chrome browser

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Just ran into this myself, today...

 

In my case an "Upon Page Load" Advanced Rule is defined with "Project No" as the dependency, with the corresponding token [REQ.REQUEST_ID] being used in the SQL to set a Result Field.  I temporarily malformed the code --which works fine in IE and Firefox-- so that I could see from the inevitable failure what the system was complaining about: the [REQ.REQUEST_ID] isn't being resolved in Chrome.  (Other "standard" fields --Status, for example-- works just fine...)

 

I found the following article that references the same issue, along with a suggestion for a "workaround."  It's not so much a workaround; rather, a means of notifying Chrome users that they must use a supported browser only.

 

http://h30499.www3.hp.com/t5/Project-and-Portfolio-Management/Is-there-a-way-to-block-the-usage-of-a-specific-browser-software/m-p/6467740/highlight/true#M22860

 

Gary

 

 

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pepdwill Honored Contributor.
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Re: POP UP box in PPM when using Chrome browser

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TorstenNeumann Absent Member.
Absent Member.

Re: POP UP box in PPM when using Chrome browser

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Hi,

 

seems like there is good news and bad news regarding this issue at the same time...

 

Good news: Chrome is an officially supported browser starting with PPM 9.30!

 

Bad news: Starting with Firefox 33.0 which was rolled out today, the same issue appears...

 

I hope there will be a workaround soon - otherwise we need to plan for an upgrade...

 

Best regards,

Torsten

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Established Member.. Utkarsh_Mishra
Established Member..

Re: POP UP box in PPM when using Chrome browser

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Yes, this is know issue in Chrome. The reason for this issue is due to functionality of Chrome, i.e. inorder to display the result faster, Chrome starts displaying/loading the page as soon as request is hit, so it displays the result as soon as it gets the response from server. Unlike IE it does not wait to get complete response and then display the web page.

 

Due to this partial response, some tokens like Request ID is not resolved (due to partial result) and then it keeps on showing the pop-up message.

 

I hope I am clear.

 

Due to this error some time in Request type most of the rules are also not working and also some time the web page java script fails and user cannot take any action.

 

HP has started suppoting Chrome starting from version 9.3.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
pepdwill Honored Contributor.
Honored Contributor.

Re: POP UP box in PPM when using Chrome browser

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Will Firefox v33 work with PPM 9.3?

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Jason Nichols K Absent Member.
Absent Member.

Re: POP UP box in PPM when using Chrome browser

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The doucmentation says that PPM 9.3 will work with FireFox 11 and up.

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Absent Member.. alex-h Absent Member..
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Re: POP UP box in PPM when using Chrome browser

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Actually Firefox V33 didn't work with PPM 9.22.0003. All Request rules are brokens !

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Miguel72 Absent Member.
Absent Member.

Re: POP UP box in PPM when using Chrome browser

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Hi!

 

Does anyone know any workaround or any way to fix this issue with Firefox 33?

 

Thank you!

 

Mig.

 

 

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Absent Member.. AlfredoMonasi Absent Member..
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Re: POP UP box in PPM when using Chrome browser

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According to alex-h the only option was to upgrade to PPM 9.30 with the last SP.

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TorstenNeumann Absent Member.
Absent Member.

Re: POP UP box in PPM when using Chrome browser

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Hi everyone,

 

we faced the same issue and it disappeared with HP PPM 9.31 using

 

Mozilla Firefox 31 ESR

Google Chrome 42

 

 

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Absent Member.. ELGuidi Absent Member..
Absent Member..

Re: POP UP box in PPM when using Chrome browser

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And it looks like it raises it's ugly head again with Chrome version 44.   Oy!

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Frankie_Kings Super Contributor.
Super Contributor.

Re: POP UP box in PPM when using Chrome browser

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Hello All,  Yes fortunately  (or unfortunately for some) we upgraded to 9.31 a couple of months ago and we have not run into this issue since, although 9.31 does bring along other differences and new issues with it!  From what it looks like, upgrading may be the only option for some.   Thanks!

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Absent Member.. ELGuidi Absent Member..
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Re: POP UP box in PPM when using Chrome browser

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We upgraded to 9.31 on June 5, 2015.  The pop up error went away while using Google Chrome 42 and 43.  Yesterday Google forced an update to version 44.0.2403.89 .  The error has now returned.  The Request_ID is not being found by Google Chrome.  Further investigation has shown that this error does not come up for every Request Type in PPM.  We are trying to assess why 5 Request Type give the error while another 3 Request Types do not.  We have also asked HP Support to investigate this because Google Chrome cuts our processing time in half compared to the overly restrictive nature of IE.

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Frankie_Kings Super Contributor.
Super Contributor.

Re: POP UP box in PPM when using Chrome browser

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EL Guidi,

Thanks for you note on this issue reappearing in the latest update to Chrome.  As we have both 'IE' and 'CHROME' browsers in our shop it is up to our PPM users to use whichever they prefer so we had not gotten any reported issues from our users.  But I updated my Chrome browser session and started to receive the popup box also. 

I also opened a ticket with HP SUPPORT and they have indicated they DO NOT support CHROME 44,  even though the compatibility matrx guide says CHROME 36 OR LATER is supported.   They are supposed to address this in a future release and update the documents.  Their only suggestion is to use  Chrome 36 but not sure how these updates can be prevented or reverted.  Please keep us updated if you hear any more information about this.  Thx! 

Frank

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