Established Member.. mallik_248
Established Member..
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PPM 9.22 workbench warns about Expire Certificate and fails to Load

Greetings!

 

We run PPM 9.22 on Linux and have 200+ users for the workbench.

The workbench is failing to load on some Windows machines that had a recent java upgrade to 1.8.  We understand that Java 1.8 is not supported on PPM 9.22.

 

Interestingly the message is about the Expired Certificate instead of the version compatibility on the machines where it fails. And the behaviour is  inconsistent and varies by machines. The workbench fails on some of the windows machines not all.

 

Have anyone experienced this issue? How did you resolve it? Appreciate any pointers here.

 

attaching the screenshots for reference.

 

 

Thanks,

Mallikarjun

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5 Replies
CGut Absent Member.
Absent Member.

Re: PPM 9.22 workbench warns about Expire Certificate and fails to Load

Mallikarjun, 

 

As the Java 1.8 is not certified to use with PPM 9.2x you  may received this error message. 

 

 

Best Regards, 

Carolina. 


“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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Established Member.. mallik_248
Established Member..

Re: PPM 9.22 workbench warns about Expire Certificate and fails to Load

Hello Carolina,

 

I agree. Hwoever, not all the machines using Java 1.8 have this issue. Meaning - few users with Java 1.8 installed are still able to load and log into the workbench.

 

This states that the issue might be somewhere else.

 

Thanks,

Mallikarjun

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CGut Absent Member.
Absent Member.

Re: PPM 9.22 workbench warns about Expire Certificate and fails to Load

I mallikarjum, 

 

Thanks for your reply, Java 1.8 is not supported however it does not men that it could work. That is why PPM needs to certified the Java version so customers can use it without any error or inconveniences. 

 

If the use of Java 1.8 is on your business needs, you should upgrade to PPM 9.30 so you can get HP Support in case you see any issue. 

 

Best Regards, 

Carolina. 


“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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Established Member.. mallik_248
Established Member..

Re: PPM 9.22 workbench warns about Expire Certificate and fails to Load

Hello Carolina,

 

What I am wondering about is the behaviour of the HP PPM Workbench on Windows machines which have java 1.8. The workbench works just fine on roughly 50% of the machines while it fails to load on the rest.

 

I did apply a patch (PPMC_00142 (2015-03-16) PPMC 9.22.0006)  on our DEV instance to test if this helps. It did resolve the expired vertificate message on the workbench but does not help open it. The workbench still fails to open on the machines where it failed earlier!

 

Patch Link:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1L53860

 

We are considering upgrading the HP PPM 9.3x but this will take time (may be 3+ months). While we work that, we are forced to use Java 1.8 by security operations team so I am trying to figure out a way to have the applet work on those few machines.

 

Thanks,

Mallikarjun

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CGut Absent Member.
Absent Member.

Re: PPM 9.22 workbench warns about Expire Certificate and fails to Load

Hello Mallikarjum, 

 

This points may help you  to test, but keep in mind that this is not an supported compatibily version and in case you find any issue with this, you may neet to downgrade your Java version or to upgrade PPM version.

 

Did you tried with both options? Open WB from desktop and standard?
You can change the security level seting to Medium or low.
Try with different browsers.
Try unchecking the boxes for both the automatic configuration script and the proxy server for IE options. 

 

 

Best Regards, 

Carolina. 


“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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