PPM Support Tip: ALM Plugin move requests in the workflow
Knowledge base article: KM00836669
When using the ALM plugin to integrate Service Manager Changes with PPM Changes, there is no way to close PPM changes when SM Changes are closed.
Customer are using the ALM plugin to automatically create a Change in PPM when is created in Service Manager, allowing user to work and report time on the PPM Change.
But there is no way to close the PPM Change when the change is closed in ALM. So the change remains open forever
An Enhancement Request with the ID QCCR1L54511 has been created for this request. The short and direct link to this ER can be used as follows: QCCR1L54511
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