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PPM Support Tip: After upgrade - In PPM 9.3x reports search and create report pages doesn't work

After upgrade - In PPM 9.3x reports search and create report pages doesn't work

 

In PPM when you try to open these pages you see GUID error message.

 

In the server.log file there are errors like:

 

Caused by: org.apache.jasper.JasperException: Unable to compile class for JSP:

 

An error occurred at line: [42] in the generated java file: [<PPM_HOME>\server\<SERVER_NAME>\work\jboss.web\localhost\itg\org\apache\jsp\web\knta\rpt\ReportSearch_jsp.java]
The method getJspApplicationContext(ServletContext) is undefined for the type JspFactory

 

There is an old jar file jsp-api-2.0.jar in <PPM_HOME>/server/<SERVER_NAME>/deploy/itg.war/WEB-INF/lib
That was not removed during the upgrade.

 

To fix the issue:
1. Backup the file outside of <PPM_HOME>
2. Stop PPM Server
3. Remove the file from <PPM_HOME>/server/<SERVER_NAME>/deploy/itg.war/WEB-INF/lib
4. Clean the work and tmp folders in <PPM_HOME>/server/<SERVER_NAME>
5. Restart PPM Server

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