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PPM Support Tip: Closed status of RFC cannot be synchronized to PPM when the SM / PDCP4 integration

When SM is applied with PDCP4, the Closed status of Request For Change (RFC) cannot be synchronized to PPM

 

Closed status of RFC cannot be synchronized to PPM when the SM is applied with PDCP4

 

Defect QCCR1E101682

 

As a workaround, when configuring the integration of PPM Center tasks and Service Manager RFCs and proceeded to step 6 (Chapter 8 of the PPM9.20 Solution Integrations Guide),

 

Import the following unload files provided with PPM Center (present in the <PPM_Home>\conf\smrfc directory) into ServiceManager:

  • PPMIntegration.unl (the integration unload file)
  • PPMIntegration_Schedule.unl (the ppmfailover schedule object file)

       If PPM Center is integrated with Service Manager with a PD patch, you shall also import the following unl file into Service Manager (click the link below to download the file):

 

And, in step 8, for Service Manager with a PD patch deployed, you only need to modify the cm.close and change.update.save processes.

Note: Test in STAGE environment to make sure everything works as expected. Once working in STAGE, then implement the changes in PROD.

For details about the PPM - SM RFC integration, see Chapter 8 of the PPM9.20 Solution Integrations Guide.

Best regards,
Randall

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