Absent Member.. Oscar_Pereira Absent Member..
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PPM Support Tip: Debug lines to troubleshoot PPM when a node is unable to start up !

 

When a PPM server node is not starting up and there is no clear error message in the ServerLog.txt,  you can add the following lines to the logging.conf   ,  this file is located under  PPM_HOME/conf folder.

 

Changes in logging.conf do not require a server re-start,  it will start debugging automatically.

 

 

Here are the steps:

 

1-Add the following debug log settings to logging.conf:

 

com.kintana.core.logging.PRODUCT_FUNCTION_LOGGING_LEVEL = com.mercury.itg.core.jms.service,DEBUG
com.kintana.core.logging.PRODUCT_FUNCTION_LOGGING_LEVEL = com.mercury.itg.core.server.mdServices,DEBUG
com.kintana.core.logging.PRODUCT_FUNCTION_LOGGING_LEVEL = com.mercury.itg.core.scheduler,DEBUG
com.kintana.core.logging.PRODUCT_FUNCTION_LOGGING_LEVEL = com.mercury.itg.core.monitor.impl.ServerManagerImpl, DEBUG
com.kintana.core.logging.PRODUCT_FUNCTION_LOGGING_LEVEL = com.mercury.itg.core.jms.service.impl,DEBUG
com.kintana.core.logging.PRODUCT_FUNCTION_LOGGING_LEVEL = org.quartz.core,DEBUG

 

(You can paste these lines at the end of logging.conf)


2-In addition to these, the SYSTEM_THRESHOLD setting in logging.conf should also be set to DEBUG.

 

 

3-Then try to start the node using command line with  kStart.sh -debug

 

4-Check the error in the ServerLog.txt  found under  PPM_HOME/server/server_name/logs folder

 

5-Search for the PPM start up lines and see where it is hanging or failing to start up.

 

6-The output should have more details than regular server loggging.conf,  you can use to troubleshoot or to contact HP Support with this particular log.

 

 

STEPS to disable the debug level:

 

1-After gathering the logs,the debug settings can be disabled simply by setting SYSTEM_THRESHOLD back to ERROR.

 

2-Put in comments the debug lines or just removed them from the logging.conf

 

NOTE:  It is not recommended to keep the SYSTEM_THRESHOLD in Debug mode all the time,  as it could cause performance degradation.   Use this only for debug purpuses.

 

 

Thanks,

Oscar Pereira

 

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