UPDATE! The community will be go into read-only on April 19, 8am Pacific in preparation for migration on April 21. Read more.
UPDATE! The community will be go into read-only on April 19, 8am Pacific in preparation for migration on April 21.Read more.
Commodore
Commodore
893 views

(PPM) Support Tip : Effectively working with PPM support

In an effort to accelerating the processing of resolving the incident and help support to evaluate the priority of the incident effectively we have publish a new guide with a list of some comman issues and associated information that would be required from the different tier of PPM by support and R&D for better investigation.

We encourage you use this document and provide feedback as well.

Link to the Guide: KM02448567

 

0 Likes
2 Replies
Cadet 1st Class
Cadet 1st Class

Hi,

I tried to access the guide but it is showing me that you don 't have the permissions. Can you please let me know which all permissions are needed?

 

-BB4

 

0 Likes
Commodore
Commodore

Hi BB4,

You would need to have valid service contact ID attached to your account for accessing this document on Software Support Portal.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.