(PPM) Support Tip : Effectively working with support
Helper guide to identify unique information, typically requested by Support and R&D. The guide has example problems with associated requested information, which is organized by type. Types are: Basic, Database, Application, Client, and Web Tier.
When contacting HPE PPM Software support kindly provided below inform in the attached pdf file. With this information the support will be able to evaluate the priority of the incident and will also be able to accelerate the processing of your incident.