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PPM Support Tip: Error generating PDF workplan export - java.util.MissingResourceException

KCS article: KM00718701


When trying to export any workplan to a pdf file users receive an HTTP 500 error. The users in question are logged in with a German locale.
The detailed message starts with
"java.lang.IllegalStateException: getOutputStream() has already been called for this response".

In the serverlog.txt it is preceded with the following error:
java.util.MissingResourceException: Can't find bundle for base name TimeScaleFormat, locale de_DE



The issue is due to not having TimeScaleFormat_de_DE.properties file under \server\\deploy\itg.war\WEB-INF\conf. And also it fall back is not happening as there is no default properties (TImeScaleFormat.properties) file.

1. Copy the content of TimeScaleFormat_en.properties to TimeScaleFormat.properties under same location
2. Restart the server
3. Try to reproduce the issue again

Note that you will need to create the file TimeScaleFormat.properties.

Although the instructions given are for German locale, they can be used for any other locales with adjustment as per you needs.

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