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mike_se Contributor.
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PPM Support Tip: Set Default Locale in 9.22 to avoid duplicate Notifications

When a User is mentioned in multiple Recipients Types, multiple notifications are sent to the User in pre-9.22 versions.

 

Demand Management issue - Define a default locale for all non-PPM Center users to avoid duplicate Notifications.


Client wanted Project and Portfolio Management to just send one Notification, even if the User is part of multiple "Recipient Types".

For example, the client was using RECIPIANT TYPES OF Mail Address, Token, and Security Group in a Notification Setting. A User was part of the Token and Security Group. User received multiple Notifications instead of just receiving one. 

 

 

Enhancement Request QCCR1L52110

 

9.22 Release Notes:

Problem: When sending notifications of a workflow step or request field change, PPM Center behaves as follows:
* For recipients who are PPM Center users and have already logged on to PPM Center at least once, PPM Center groups them together according to their user locales (user locale includes regional settings and display language).
* For recipients who are not PPM Center users and who have PPM Center user accounts but have never logged on to PPM Center, PPM Center groups them together.
As a result, recipients in different groups receive different notification emails. (QCCR1L52110, QCCR1L52245)

Workaround: This is because only PPM Center users who have already logged on to PPM Center at least once have locales. To resolve this issue, do the following to define a default locale for all non-PPM Center users and PPM Center users who have never logged on to PPM Center:
1. Set a value for the SERVER_LOCALE_COUNTRY_CODE server configuration parameter. The default value is null. Valid values are any two-letter abbreviation of a country in uppercase. For example, if you want to set the default regional settings to United States, set the SERVER_LOCALE_COUNTRY_CODE server configuration parameter to US.
2. Set a value for the SERVER_LOCALE_LANGUAGE_CODE server configuration parameter. The default value is null. Valid values are any two-letter abbreviation of a language in lowercase. For example, if you want to set the default display language to English, set the SERVER_LOCALE_LANGUAGE_CODE server configuration parameter to en. This ensures that PPM Center groups all PPM Center users and non-PPM Center users together when sending notifications.

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