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PPM Support Tip: The text-field entry has length greater than that allowed for the database


Knowledge base article: KM00932974


When user takes action in a PPM request is getting the following error:


The text-field entry for {0} of {1} has length greater than that allowed for the database. (KNTA-70014)


The error shown in the serverLog.txt is:


The text-field entry for {0} of {1} has length greater than that allowed for the database. (KNTA-70014)
        at com.kintana.ex.util.ExpressUtils.checkDataIntegrityJSP(ExpressUtils.java:689)
        at com.kintana.crt.util.CRTXRequestUtils.getParameterCodeString(CRTXRequestUtils.java:1492)
        at com.kintana.crt.web.ctrl.RequestUpdateController.extractFields(RequestUpdateController.java:1409)
        at com.kintana.crt.web.ctrl.RequestUpdateController.update(RequestUpdateController.java:520)
        at com.mercury.itg.servlet.ActionMonitorFilter.doFilter(ActionMonitorFilter.java:87)
        at com.mercury.itg.servlet.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:97)
        at com.kintana.core.web.filter.MLUFilter.applyFilter(MLUFilter.java:115)
        at com.kintana.core.web.filter.BaseFilter.doFilter(BaseFilter.java:68)
        at com.kintana.core.web.filter.stinger.ValidationFilter.applyFilter(ValidationFilter.java:178)
        at com.kintana.core.web.filter.stinger.ValidationFilter.doFilter(ValidationFilter.java:104)
        at com.kintana.core.web.filter.MultipartRequestFilter.applyFilter(MultipartRequestFilter.java:94)


The root cause for this issue is that probably while updating the request some special characters were inserted in the text fields that triggered this issue.
We have seen that while performing a copy paste the "LineFeed+CarriageReturn" is copied and this will create similar issues.


The recommendation is to try to avoid copying and pasting text into text fields, since the text could come with special characters that will trigger this issue.




Copy the text from a text-only (Plain text) editor such as Notepad

Best regards,

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